Heiser Toyota - Service Center

Service visit Like how things are done at Heiser, I know I'll be taken care of and comfortable while my car is being fixed or getting worked on. Like how things are done at Heiser, I know I'll be taken care of and comfortable while my car is being fixed or getting worked on. More

Fast, friendly, efficient I was prepared to wait an hour or so and was in and out in less than 30 minutes. I appreciated the cleanliness of the waiting area and the friendline I was prepared to wait an hour or so and was in and out in less than 30 minutes. I appreciated the cleanliness of the waiting area and the friendliness of the staff. While I was getting my car serviced I went looking for my usual salesman (James)- he was gone for the day, but another salesman(Roger) took my information and forwarded a message. Early the next day James called me back. Excellent follow through! More

Great people and service Great people and service, I would come back for other vehicle needs. Comfortable waiting room with refreshments and tv. Reasonable waiting time and av Great people and service, I would come back for other vehicle needs. Comfortable waiting room with refreshments and tv. Reasonable waiting time and availability of shuttle services. More

Disappointed I have been a loyal Heiser customer and owned Toyota Siennas for over 10 years. During that time, I have had nothing but issues with my automatic doo I have been a loyal Heiser customer and owned Toyota Siennas for over 10 years. During that time, I have had nothing but issues with my automatic doors. In the past, Heiser has been great about working to rectify the problems with my doors. Unfortunately, recent visits have resulted in 'Sorry we cannot create the problem.' The frequency my family experiences the door malfunctions is so regular that my kids beg me not to volunteer to drive the carpool or to take their dad's car if I have to drive their friends. It does not happen every time, but when it gets to the point where we frequently have the problem of the doors won't close, the alarm goes off and we have to spend minutes figuring out how we are going to drive the kids home safely, I bring it in for service. To hear 'we can not fix it because we cannot recreate it' on back-to-back visits is infuriating! While I understand that it is hard to fix something you cannot recreate, I question how hard they are trying. These issues are a well-known Toyota problem, to the point where Toyota has not only issued recalls but also extended the warranty on the hinges. To allow a customer to leave your service center with a van where the doors may not latch changes a customer from a loyal customer referring your dealership to a disgruntled customer that cautions their friends against it. More

Expensive and poor repair of exhaust problem 1st time in for catalytic converter replacement because of warning lights on console. Exhaust slightly louder when returned and the center pipe fell 1st time in for catalytic converter replacement because of warning lights on console. Exhaust slightly louder when returned and the center pipe fell off 16 days later. Center pipe replaced and car returned with LOUD exhaust right from the dealer. Returned and they are now waiting for a replacement pipe for one that rusted thru before the muffler. Nice people to deal with but I think they need to do some training or rethinking of how they troubleshoot exhaust problems. At the least, a LOUD exhaust should raise a red flag that something is not right. I trusted the dealer but will now have over $3,000 in the exhaust system by the time the latest repair is done and would recommend checking with an exhaust(muffler) business first. More

Worry free mantenance The service was completed in a timely manner plus the Service person explained the auto check list informing me that rear brakes would be need soon. T The service was completed in a timely manner plus the Service person explained the auto check list informing me that rear brakes would be need soon. This comforting knowing that the car is working perfectly. More

Oil change great price and fast. Car was ready way faster than promised. Only negative was when I went to the cashier I had to wait several minutes even though there was not a line of Car was ready way faster than promised. Only negative was when I went to the cashier I had to wait several minutes even though there was not a line of customers at all. More

Professional And Trustworthy Toyota Service Center I live in Bay View; a neighborhood in the south east area of Milwaukee yet I drive approximately 30 miles to get to Heiser Toyota’s service center for I live in Bay View; a neighborhood in the south east area of Milwaukee yet I drive approximately 30 miles to get to Heiser Toyota’s service center for service on my Prius. There are closer Toyota service centers but for me, it is worth the drive and time.i know my car will be serviced by a professional. I trust my car with Heiser’s staff and have always received excellent service. More

Oil Change and Tire Rotation Just in for oil Change and Tire Rotation. No issues and no problems in and out in about 1 hour. Would recommend service at Heiser Just in for oil Change and Tire Rotation. No issues and no problems in and out in about 1 hour. Would recommend service at Heiser More

Great Service I've been getting oil changes done at Heiser for years and never had a problem. Service team is always welcoming and you have a TV to pass the minutes I've been getting oil changes done at Heiser for years and never had a problem. Service team is always welcoming and you have a TV to pass the minutes away. More