Heiser Toyota - Service Center

Quick and efficient We came in for oil change on our RAV 4. It certainly pays to have an appointment. They took the car back right away and we were in and out in less We came in for oil change on our RAV 4. It certainly pays to have an appointment. They took the car back right away and we were in and out in less than an hour. Love how well we are taken care of. See you in about 5000 miles! More

Windshield replacement The new windshield was delivered to Heiser and fixed there before the necessary calibrations were done. It was one stop for me rather than having to The new windshield was delivered to Heiser and fixed there before the necessary calibrations were done. It was one stop for me rather than having to make two different appointments at two different locations. Vincent was very nice! More

Service Tire rotation was quick. multi point inspection I presume was thorough. They reset my oil change notification. The shuttle driver was very nice and Tire rotation was quick. multi point inspection I presume was thorough. They reset my oil change notification. The shuttle driver was very nice and prompt. More

Kind of pricey $500 for an oil change, ignition coil and spark plugs was hard to swallow. My regular mechanic does the diagnosis at no charge. That is my only issue $500 for an oil change, ignition coil and spark plugs was hard to swallow. My regular mechanic does the diagnosis at no charge. That is my only issue with the service. More

Low pressure I love the low pressure sales model of Heiser Toyota. Jorgo was very knowledgeable, helpful, and respectful through the whole process. He made the e I love the low pressure sales model of Heiser Toyota. Jorgo was very knowledgeable, helpful, and respectful through the whole process. He made the experience very easy, and I would definitely refer purchase future vehicles from him as well as refer others. More

Awesome!!! It was a tire replacement appointment. Every thing went good, satisfied with the parts. Installation time was way more than expected. I happy with ov It was a tire replacement appointment. Every thing went good, satisfied with the parts. Installation time was way more than expected. I happy with overall service experience. More

Service I appreciate being told at check in that the service department was running behind and my service would take about 15 minutes longer than normal. I appreciate being told at check in that the service department was running behind and my service would take about 15 minutes longer than normal. More

Quick and Friendly The professionalism at Heiser is a refreshing attribute that I’m not used to after spending many years at Wilde Toyota. Thank you! Everyone I’ve enco The professionalism at Heiser is a refreshing attribute that I’m not used to after spending many years at Wilde Toyota. Thank you! Everyone I’ve encountered has been wonderful! More

poor customer service the first time there with my 2019 Camry. the rear window does not completely defrost. when I get to the service counter I JUST WAIT. they evidently the first time there with my 2019 Camry. the rear window does not completely defrost. when I get to the service counter I JUST WAIT. they evidently do not have a person who is assigned to the main counter because the only people I saw were walking around (doing what ever they do) no one acknowledges that I am there. no one says "hi" or "i'll be right there" (no manners)!!!!! when I finally saw some one I was told that the car would have to be left there so that they can see what happens when the windows are frosted and then use the defrosted. that is was the way it would have to be done so that they can see for themselves what happens. they did not have a car to loan me, so I made another appointment to come back. when I brought my car back in I HAD TO WAIT AGAIN TO TALK TO SOMEONE. (NO ONE SAYS ANYTHING WHEN I GET TO THE DESK.) I EXPLAIN AGAIN WHY I BOUGHT IN THE CAR. I WAS GIVEN A CAR.. the very next day they called me and told me that there was nothing wrong with the defrost and I should come and pick up my care. now please tell me why one person says that the only way they can test the car is for there to be frost on the windows and another person tell me (even though there isn't any frost to test with) that the defrost is just fine. what is also stupid is that they do not have cards to give you with a place for them to write down the appointment date/time More