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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,070 Reviews

4,070 Reviews of Heiser Toyota - Service Center

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December 16, 2021

Fantastic service, fantastic people. If you go anywhere else you're making a mistake. Superior customer service is their way of life! More

by avick1325
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Pomeranz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 15, 2021

Went to Heiser for my bi-annual oil change and tire rotation appointment. My service rep Vincent was thorough in checking over and discussing the history of my car and what might be needed. The timing More

by Robin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorgo Ndina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2021 -

Heiser Toyota responded

Dear Robin, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 15, 2021

Prices are high end. Staff are friendly & professional. Lounge area clean. Didn’t offer a car wash. Appreciate the diagnostic. More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown member
Dec 23, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and hope to see you again in the future. Happy driving!

December 14, 2021

Came in to get a new remote for my car. After waiting an hour to get it reprogrammed, they said, oh, by the way we fixed your old one, but still will charge you for a new one. Nobody let me know this was a More

by grossmanp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
No idea who helped me
Dec 23, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com with any additional feedback or concerns.

December 14, 2021

It was nice to see a dealership that cares about their customers. Not like the dealership out on Capitol Dr. You know towards Pewaukee We have 3 Toyotas that will be servicing now at Heiser. More

by garydumke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Marx
Dec 23, 2021 -

Heiser Toyota responded

Dear Gary, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 14, 2021

Very fast pace and convenient. Service is very knowledgeable about what my vehicle need and never push me to get something that I don't need More

by FREEXIONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski, Shane Albrecht, Mike Marx, Noah Patnode
Dec 23, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 13, 2021

Friendly and attentive. Treated me with high regard for customer service. Work was completed timely. More

by MPCALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Marx
Dec 23, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 13, 2021

My experience at Heiser Toyota was great got me in at the time of my appointment and everyone was pleasant and my truck is perfect thx More

by wbates1954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
Dec 23, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 09, 2021

It was very easy to make appointments and the service was good. Very happy with outcome More

by RCAWOOD4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Dec 23, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

December 08, 2021

Excelent service excellent customer service. I will definitely return for future sevice. Keep up the goid work More

by MDURNIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski, Shane Albrecht, Mike Marx, Noah Patnode
Dec 23, 2021 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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