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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,070 Reviews

4,070 Reviews of Heiser Toyota - Service Center

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January 19, 2022

Shane in service did an outstanding job . We can always count on his knowledge and expertise in making the correct diagnosis! He was friendly, hardworking and trustworthy! We will recommend Heiser to our More

by MAUREEN.LEWIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Albrecht
Jan 28, 2022 -

Heiser Toyota responded

Dear Maureen, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 18, 2022

Very Professional and everything was on schedule. The waiting room is very comfortable and very clean. More

by theofamily512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Dixon
Jan 19, 2022 -

Heiser Toyota responded

Dear Theo Family, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 18, 2022

The Service Department is well organized and friendly. The work was done quickly and at the quoted price. The customer lounge is clean and comfortable. More

by kenilseman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabriel Dean
Jan 19, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 18, 2022

They do a great job, communicate well, and make the correct recommendations. In the rare time when I had a minor issue, they made things right immediately and were very reasonable. More

by Long_time_customer
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Jan 19, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 17, 2022

Employees are always friendly and courteous. The haven't pressured me into "recommended" service. The service is completed in the estimated time and the waiting area is clean and comfortable. More

by timmyrn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Heiser Toyota responded

Dear Timmy, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 17, 2022

Can’t believe it only took a few hours to replace my radiator and then they also did the back brakes! I made the appointment on wed and was able to get in Friday. I didn’t expect my SUV back till Monday More

by Kuehnsl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Marx
Jan 19, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 16, 2022

Brian Armstrong provided the ultimate customer service. Brian kept me informed on the progress on my tires. Brian, Thank You! More

by Jeffrey.armstrong0927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Armstrong
Jan 19, 2022 -

Heiser Toyota responded

Dear Jeffrey, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 14, 2022

Service was professional and courteous. Pricing was competitive and in the range of everyone else with the security of the dealership doing the work. You couldn't ask for more. More

by HERBCABINETMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
Jan 19, 2022 -

Heiser Toyota responded

Dear Herb, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 14, 2022

Customer service isn't what it used to be. People here just gives me the sales man vibes. Trying squeeze every penny out of me. It's horrible enough when trying to sell me a car. Now it's when I'm just tr More

by ythao314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Arciszewski
Jan 18, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

January 14, 2022

Great and friendly services. Took a little longer than I would like but regardless the job got done. More

by FRANCISYANG89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2022 -

Heiser Toyota responded

Dear Francis, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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