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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,070 Reviews
Call Service Center (414) 357-2100

4,070 Reviews of Heiser Toyota - Service Center

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January 27, 2022

I always take my vehicles to Heiser and am never disappointed. Thank you for being awesome More

by MICHAEL.MARX1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Marx
Report | Print
Jan 28, 2022 -

Heiser Toyota responded

Dear Michael, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 27, 2022

Fast friendly service for my issue. Work was done before promised time. Very prompt and professional. More

by jaserak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 26, 2022

Staff was friendly. Facility was clean. Wait was longer than told but overall I’m happy with service provided More

by OTJTKP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chue Lee
Report | Print
Jan 28, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 25, 2022

Had to bring car back after service check. Warning light came on saying low air pressure. this should have been taken care of when I brought in the first time. More

by DANSBY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2022 -

Heiser Toyota responded

Dan, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our service manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

January 25, 2022

Dealership is well maintained and I have purchased 2 4Runners at this location and have had both serviced here. After yesterday 2 hour oil change I will find someplace else to deal with. More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chue Lee
Report | Print
Jan 28, 2022 -

Heiser Toyota responded

Dear Mark, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Jason Kent by phone at 414-586-7135 or by email at Jason.kent@heiser.com so we can better understand what happened during your experience.

January 24, 2022

Clean and comfy waiting room. Clear explanation of time frame, services, results, and charges. Complimentary soda, water, coffee, tea, and hot chocolate. More

by Bee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lorri Aiono-Dimoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Christian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Arciszewski, Jason Kent, Angela Vang, Mike Marx, Chue Lee
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Jan 28, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 24, 2022

Service was excellent. Thanks to Rob for his cordial and courteous service. Thank you so much. More

by Westsj03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Report | Print
Jan 28, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 22, 2022

Mike, who was working at the desk was so kind and helpful. The work was done in a timely manner and the problem was resolved. I will definitely be coming back for service here. More

by carmath7434
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor Nelson, Mike Marx
Report | Print
Jan 28, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 21, 2022

Helpful personnel and we appreciate the fact that they are on time and provide transportation home. More

by Sbnelson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Arciszewski
Report | Print
Jan 28, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

January 20, 2022

The scheduling is easy online and the follow up is amazing. Once I arrive, everyone is friendly and service focused. More

by mlmiddlestead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
Report | Print
Jan 28, 2022 -

Heiser Toyota responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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