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Heiser Toyota - Service Center

Milwaukee, WI

4.6
3,886 Reviews

3,886 Reviews of Heiser Toyota - Service Center

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October 03, 2024

Both Matt and Tim were polite and Matt was really helpful including being upfront about the longer than usual wait time which I appreciated. Thanks for your excellent service More

by SJASTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt and Tim met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 03, 2024

I enjoy going to Heiser Toyota as it is nearby, the employees are friendly, and they do their best to help you know what will be best for your vehicle maintenance. The waiting area is clean and offers More

by Amanda C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Heiser Toyota responded

Thanks, Amanda, for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 03, 2024

Very thorough and helpful with coupons. They look out for the senior citizens who are often unaware of how the vehicles operated More

by kathnbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
Oct 04, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 03, 2024

Service was prompt and Peter called me to let me know that my car was ready. Thank you More

by daviddicks1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Heiser Toyota responded

Thank you, David, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Peter here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 02, 2024

Brought car in for safety issue- technical bulletin was issued to correct dangerous release of braking system when slowing to a stop. Should have been NO CHARGE to do a 5 min software update and correct t More

by MBSUSA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Heiser Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 02, 2024

I was very pleased with both service and customer service experience. I was able to utilize a coupon which made the expense reasonable. More

by tony.stamm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Dixon
Oct 02, 2024 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, Tony, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 02, 2024

They took great care of me and got me in and out in just about an hour. Not bad for a quick oil change, tire rotation, and alignment. More

by SAMUEL.KARGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Samuel, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 02, 2024

I had a very good experience, Dedicated, professional, polite staff. I would definitely like to purchase my next vehicle here. More

by JENAMETHYST
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Heiser Toyota responded

Jena, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 02, 2024

Very pleased with the prompt service. I also received a free car wash. I would definitely do business with Heiser. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Heiser Toyota responded

Jon, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 01, 2024

The dealer gave me an appointment extremely quickly but was unable to fix my isdue. More

by Karen Loebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Heiser Toyota responded

Karen, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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