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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,077 Reviews

4,077 Reviews of Heiser Toyota - Service Center

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June 23, 2023

They always take exceptional care of me and my vehicle. I am always impressed by how quickly and efficiently they get the job done. More

by BSTRAUB10
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Roger Droukas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 22, 2023

All was good, I enjoy coming here for service. Nice and easy for me to get service More

by MAGAFRAYER
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maureen Calmes, Aisha Fernando
Jun 26, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 21, 2023

Nice facility. Glad to get a last minute appointment. Was a little disappointed that an oil change and tire rotation took over 1.5 hours, and didn't even get the More

by K B
Workmanship
Recommend Dealer
Yes
Employees Worked With
Can't remember:(
Jun 26, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

June 20, 2023

The dealership was nice and clean, plus the service was nice and fast. I’m so happy for not get to wait for too long for oil change. More

by MAYPA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 17, 2023

Good services, no problems so far, had a loaner too which was great, satisfied customer More

by laosista80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin from services
Jun 19, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 16, 2023

The people at Heiser were polite and friendly. My only issue with getting service from Hieser is I would like to receive Oil coupons, or coupons related to the issues they want to do to my Rav4 . More

by Jbechler
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Joe Kuckuk by phone at 414-586-7134 or by email at jkuckuk@heiser.com so we can better understand what happened during your experience.

June 15, 2023

The service advisors don’t seem to be very knowledgeable. Their drive seems to be up selling rather than serving the customer. If it wasn’t for the service manager, I would have rated them 1 star. More

by NEAL7
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Heiser Toyota responded

Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

June 15, 2023

I called the dealership with a question about my vehicle. I was transferred to the service department, and I was disconnected. I called back, and again I was transferred to the service department. I spoke to More

by Kim
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Heiser Toyota responded

Kim, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

June 14, 2023

Great dealership! Great deals! Great customer service! I Would definitely recommend to friends and family! More

by mckinneyjasmine501
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 14, 2023

Great service in obtaining new 2013 Ford escape platinum hybrid 👌 Excellent service, good customer service 👍 More

by JOHNSON.DORIS21
Recommend Dealer
Yes
Employees Worked With
Blain Boudreau, General Manager
Jun 14, 2023 -

JOHNSON.DORIS21 responded

It is a 2023 Ford escape hybrid platinum.

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