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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,074 Reviews

4,074 Reviews of Heiser Toyota - Service Center

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July 13, 2023

Check in was great, then it took 2 1/2 hours to put in 2 light bulbs for the PS Rear taillight More

by Johnnytwocats
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

July 13, 2023

Always professional and prompt. The staff explicitly details the cost of the work performed and details future service. More

by JOANPLUMLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 12, 2023

Friendly staff; impressed with detail of inspections when doing routine maintenance, picking up potentially dangerous engine problems. More

by LAMORA4136
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom in service
Jul 17, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 12, 2023

The service was done within the time frame stated. I had a maintenance required display come on. Tom stated an oil change and tire rotation was required with no additional up sale pressure for other More

by WWW8635
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Jul 17, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 12, 2023

Had a good experience with the purchase of our vehicle. Dealer and repair people really knew their product. More

by vneal0924
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Covert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Garski
Jul 17, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 12, 2023

I have always received Great service at this location. Pete was very helpful to me today More

by JKAINER5555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter, service
Jul 17, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Pete and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 12, 2023

Prompt timely and accurate service despite being overloaded due to a computer glitch Which didn’t tally on line service requests! More

by FREDBART1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 12, 2023

The service dept used to be great, but now it’s next to impossible to schedule an appointment and routine maintenance takes 2-3 hours to complete. A oil change or tire rotation can be a whole afternoon eve More

by AARONROBBINS39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

July 11, 2023

Had a 2:30 appointment for a tire rotation. Didn’t drive out of the lot until 4:20. No progress update and no verbal summary, just handed the paper at the cashier’s counter. I had to initiate d More

by vosorec482
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter
Jul 21, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2130 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

July 11, 2023

The service guy named Tom was very helpful and very easy to work with. Vehicle was done when he said. More

by yoopr9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Husain
Jul 17, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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