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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,071 Reviews

4,071 Reviews of Heiser Toyota - Service Center

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August 31, 2023

Both Kevin and Tom have offered really good service. They helped me to repair small dent on my new Toyota Sienna without charging any cost to it. More

by Adeeb C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Driebel
Sep 05, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 30, 2023

When I bought my vehicle I was told we’d be getting free regular maintenance. When I took it in for the second time I was told I didn’t have such a plan. I want someone to fix this! More

by Cramzepol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shahat Mohamed
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Larner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Driebel
Sep 05, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2100 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

August 30, 2023

Thomas was very honest. The mechanic was very thorough. It was a great experience. I did not have an appointment and needed to get my oil changed and tires rotated before I More

by ROUSEJEFFREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 30, 2023

The are very good customer service when I need help and the do a very good job More

by mouablia84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 30, 2023

Peter was great! He answered all my questions and was always friendly. I would recommend Peter. More

by EZYWIEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 30, 2023

We have used the valet service many times and every time they are a no show to pick up the vehicle. I have to call them and then they showed up 2 hours after the appointment to pick it up. It’s frustrating More

by JESSWANTLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Driebel
Sep 05, 2023 -

Heiser Toyota responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Jessica Phillips by phone at 414-357-2100 or by email at jphillips@heiser.com so we can better understand what happened during your experience.

August 30, 2023

Peter was tremendously helpful, communicative and Informative. I did wait an hour just for a few screws to go back in but I got a free car wash! More

by yfaouzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Heiser Toyota responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 30, 2023

Always a great experience for me, no complaints here! I would recommend to anyone of my friends or family! More

by JEFFREY.KLINGLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 30, 2023

I like to go the Heiser Toyota, it’s close to where I live and they are really great at what they do. I show up and they served me. I trust them with our family vehicle to my family can be safe on the ro More

by J.R.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Driebel
Aug 30, 2023 -

J.R. responded

Yes I recommend Hieser Toyota to anyone

August 30, 2023

Service was good even though I thought it was going to take longer than it actually did considering it was busy. More

by JWEDGEWORTHLK1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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