Heiser Toyota - Service Center

Matt was very nice and professional. He explained any issues with my car and gave me his card for further repairs. He was great to work with! He explained any issues with my car and gave me his card for further repairs. He was great to work with! More

Waiting area is clean, comfortable, and drinks are complimentary. Dealer was up front about any additional items needed. complimentary. Dealer was up front about any additional items needed. More

Good place to that your car for repair. Customer service was also great too. Good job Customer service was also great too. Good job More

The service experience was quick and easy. I’ll be going back for sure the next time I need maintenance. I’ll be going back for sure the next time I need maintenance. More

The only reason I do not give a 5 star is the poor communication of the scheduler with the service center. I made an appointment a week early and explained what I needed done and the scheduler assured communication of the scheduler with the service center. I made an appointment a week early and explained what I needed done and the scheduler assured me multiple times that I did not need to speak with the service center. I tried calling the day before to confirm what I was getting done and the phone kept on ringing when I tried twice. When I got to my appointment the service center was not prepared for my new windshield and this resulted in not getting my car done that day. Matt the service center representative was very apologetic and helpful but the inconvience of a rental car and the whole thing was very stressful . The main desk scheduler should not be allowed to make service center appointments and the service center should follow up and read what is coming in the next day so they can be prepared. Plus my windshield was replaced and there are shards of glass all on the dash and my husband tried calling a manager 2 days ago . They didn’t clean up. If i didn’t have a warranty and multiple vehicles with Toyota I wouldn’t have gone. Again this doesn’t reflect on Matt but the service center and scheduler is the problem and now I need to rethink any future services with heiser. More

Not treat their customers with any heart, they only want to maximize what they can get out of your pocket. to maximize what they can get out of your pocket. More

The customer service at Heiser Toyota's service center is polite and responsive. Very friendly group. polite and responsive. Very friendly group. More

The staff whom I worked directly with setting up my appointment were very good. However there was an error when the technician ordered the wrong part so I had to make a second appointment to get the wo appointment were very good. However there was an error when the technician ordered the wrong part so I had to make a second appointment to get the work done. More

Had a 830 apt for oil change should not take 2plus hours unacceptable why take so many appointments unacceptable why take so many appointments More

Kevin is great and deserves a raise, but he could only do so much. Pricing is over other dealers. A free car wash at a closed car wash garage, does not suffice. so much. Pricing is over other dealers. A free car wash at a closed car wash garage, does not suffice. More