Heiser Toyota - Service Center

I’ve bought my Toyota Highlander in 5/2019 and have only ever had service done with Toyota. The last time I was in for routine oil change/tire rotation Peter brought out a long list of service recommendatio ever had service done with Toyota. The last time I was in for routine oil change/tire rotation Peter brought out a long list of service recommendations that “hadn’t been done”, but didn’t look into my service history, he didn’t even see that the car had been serviced there for the last 4 years, frustrating. This time, I brought my car to be serviced at 9:45a, and was told it should be ready around 1p. I called at 2p for an update and was not able to get ahold of anyone in the service department. I was also told that Peter would call with an update. No call by 3p, so I called back and again was not able to talk to anyone and that Peter would call me. Finally, around 3:45p, I received a call that my car was ready. But, I had used the shuttle service provided and was told that the driver was sent home at 3p, so had to arrange my own ride to pick up my car. VERY disappointing experience and will likely look elsewhere for future car service. More

It was very fast and pleasant, this time. I would like to see what service is needed before I schedule appointment. I would like to see what service is needed before I schedule appointment. More

Good service with excellent prices. .. I would recommend and patronize next time. Keep up the good work .. I would recommend and patronize next time. Keep up the good work More

Exceptional customer service. Detailed summary of my vehicle needs. Always great service. I love the the pick up and drop off service that’s available. Detailed summary of my vehicle needs. Always great service. I love the the pick up and drop off service that’s available. More

Excellent on time customer oriented helpful knowledgeable reasonable considerate great lounge area and much more reasonable considerate great lounge area and much more More

The always accommodating staff find a way to make things work for people who work! I love the friendliness and diversity of staff too. work for people who work! I love the friendliness and diversity of staff too. More

Everyone was awesome! From the scheduling gal to Matt to to the maintenance guys themselves. 10/10 From the scheduling gal to Matt to to the maintenance guys themselves. 10/10 More

Everything was good but noticed this time around there wasn’t any drinks available while I was waiting for my service. Usually everything would be there while you wait but not this time around. That would wasn’t any drinks available while I was waiting for my service. Usually everything would be there while you wait but not this time around. That would probably be the only improvement so future clients can have the Toyota experience I’m used to having when I go to a Toyota dealer for services. More

It takes 3 hours every time I come here. Told it will be 90-120 for an oil change and then it takes way longer. Told it will be 90-120 for an oil change and then it takes way longer. More

This dealership was extremely helpful when we were on a weekend trip to Milwaukee from Illinois and had a flat tire. They were able to make time for us, and successfully repaired the tire for a reasonable weekend trip to Milwaukee from Illinois and had a flat tire. They were able to make time for us, and successfully repaired the tire for a reasonable price. Special thanks to Matt for outstanding customer service. More