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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,075 Reviews
Call Service Center (414) 357-2100

4,075 Reviews of Heiser Toyota - Service Center

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October 31, 2023

The service I had scheduled went according to plan, they completed it on time, and the dealership has a great waiting area. More

by jerry.schueller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 31, 2023

Friendly staff, waiting area clean and comfortable my wait time was superb and awesome thank you More

by claudia5729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember his name but he was excellent in helping me with my service needs
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Nov 01, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Nov 01, 2023 -

claudia5729 responded

I most definitely will be using all my car service needs with Heiser Toyota.

October 30, 2023

My oil change and tire rotation took 2 1/2 hours. This is NOT a good customer experience when there is nothing close to do! More

by bobschmitt.1028
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Porter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Driebel, Matt Foti
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Oct 30, 2023 -

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Bob, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 30, 2023

The service guy was very helpful and he let me know how long it would take to get my truck serviced. He called me when it was ready for pickup.. The communication was great More

by gclark5864
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember who I talked with
Report | Print
Oct 30, 2023 -

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 30, 2023

Kevin did a good job with our vehicle. Would go to him again. Thank you More

by dibosig237
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Driebel
Report | Print
Oct 31, 2023 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 29, 2023

Not sure who Peter M is, but worst experience I had, my oil change took 2hrs and 15 minutes, with no updates. More

by Fiona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t have any names
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Oct 30, 2023 -

Heiser Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Fiona, please reach out to us directly to let us know the best way to contact you and we will reach out. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

October 29, 2023

Very helpful and friendly people. Peter answered all my questions.Going forward I will try and make all my appointments with Peter. More

by LMASTROCOLA
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 29, 2023

Great service, friendly staff, my car was done in less time than expected and a free car wash! More

by DDRIZZARDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 29, 2023

Fast, friendly service. Did not wait long and waiting room was clean and comfortable. Easy. More

by navgod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Driebel, Matt Foti
Report | Print
Oct 30, 2023 -

Heiser Toyota responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 28, 2023

All went well with the service on my vehicle, and it even got done earlier than promised. More

by BrmBrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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