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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,077 Reviews

4,077 Reviews of Heiser Toyota - Service Center

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November 16, 2023

Overall the service was excellent. I come here for all regular servicing and I am always impressed with the professional and friendly staff. Also, I am never there longer than I expect More

by CRABTAILS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 16, 2023

We bought our car here and have always had the car serviced here as well. Excellent customer service and regular servicing is aways top notch. More

by JMACNAB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
Nov 16, 2023 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 15, 2023

Matt Foti wss my service representative. Very friendly and thorough. Vehicle was done on time and I was happy with the work. More

by Bob Kraemer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
Nov 15, 2023 -

Heiser Toyota responded

Bob, Thanks for sharing about your experience with Heiser Toyota. Matt and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 15, 2023

I've use to coming here and they always deliver the help that I needed. More

by CHUEHUELOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2023 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 15, 2023

Extremely helpful customer service regarding to what work was needed to be done on my vehicle. More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
Nov 15, 2023 -

Heiser Toyota responded

Chris, It's great to hear that Matt was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 14, 2023

He was very helpful in making sure I received the best care for my Highlander . He is truly a great salesman in the line of keeping everything running smoothly.definitely a caring person for his customers More

by DEMARIS5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Driebel
Nov 14, 2023 -

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 14, 2023

Came in to have a bulb change in my drive shifter. Service was great thanks. More

by SLDAVIS200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Foti
Nov 14, 2023 -

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad Matt was able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 14, 2023

Everything went well, except for wait time. Took about 3+ hours for oil change and lug nuts apposed to the 60-90 minutes I was told. I waited at dealership because of the time and would not hav More

by KLEMEMAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. Peter and our team works hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 14, 2023

My cabin filter was checked and it was recommended to me to replace the filter. The lid on the cabin filter was not put back on properly. Otherwise my oil change was good. More

by ythao314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None of the staffs I came in contact with introduce themselves. I don't know any of their names.
Nov 17, 2023 -

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 14, 2023

Arrived 10 minutes early to my appointment only to be overlooked. Not sure if it was ‘Kevin’ but an associate went directly to the person standing behind me and assisted them first rather than asking More

by mjblades.mb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Driebel
Nov 17, 2023 -

Heiser Toyota responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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