Heiser Toyota - Service Center

Thought 1-1/2 hrs for an oil change was excessive especially when I had an appointment. especially when I had an appointment. More

Well it didn't start very well. I had to wait at least 10 minutes for them to move cars so I could get in the garage, then at least another 15 minutes to have someone take my info ( I had to wait at least 10 minutes for them to move cars so I could get in the garage, then at least another 15 minutes to have someone take my info (I did have an appt but by this time I was late). After that they did get my car done fairly quickly so that was great. I was expecting my car to be washed. Didn't you used to do that after a car service or am I thinking of a different dealership?? No biggie but that's a nice touch More

Joshua Porter was very nice awesome individual, but whoever was helping Joshua out with the paperwork for my car was a complete xxxxxxx and very disrespectful especially towards him because he didn't k whoever was helping Joshua out with the paperwork for my car was a complete xxxxxxx and very disrespectful especially towards him because he didn't know how to put something in the computer or whatever. I definitely won't be coming back there !! Thanks More

Generally on time with appointments and support staff friendly and helpful. What More can I say. friendly and helpful. What More can I say. More

Very friendly and courtesy. Job was done in a timely manner. Shuttle driver was very pleasant to talk to. Job was done in a timely manner. Shuttle driver was very pleasant to talk to. More

As always, I was treated with exceptional care. The team at Heiser Toyota is fantastic! The team at Heiser Toyota is fantastic! More

SEVERAL DECADES I loved being with/ buying from Heiser. My recent service was a nightmare. I don’t even know what was done because I don’t have documentation. The man that took care of me couldn’t have My recent service was a nightmare. I don’t even know what was done because I don’t have documentation. The man that took care of me couldn’t have been worse. He was ignorant and inefficient, and did not at all understand what I came in for. He said I came in for an oil change. And car wouldn’t be finished for two hours. I’ve never waited that long for routine servicing at the mileage point. so i repeated that I came in for routine maintenance and check up for 63,000 miles1– on my 2015 Toyota Corolla , I also had a concern and an issue with my tires. I wanted a wheel rotation and balance. One passenger tire had a gouge out the side and I wanted to know if that was SERIOUS. .the icon for a low tire pressure was on I didn’t fill my tires because I thought it might be caused by that tire with the gouge out of it. He failed to have tires looked at, rotated and balanced. When I went to pay, I’m used to paying in the front, but he called me in the back to pay He had obtained a second key fob for me which I needed. The systems sheet was blank so he ripped it off and wadded it up and threw it away. “why did you do that, ??? I want to know what showed up” BUT he said you came in for an oil change. I said that’s not all I came in for. I thought that was weird. then I asked him about the tire and he had forgotten about it. When I mentioned it he had not had them looked at, or rotated and balanced! nothing! He said to go sit down I’ll go have it done and I won’t charge you. Si I waited. There was no checklist again. there was nothing indicating health of my tires or wear and tear, when I might need new ones, or how that front passenger tire looked. I don’t think anything was done with the tires and this was a six or seven month check up, and at this mileage point, I might need more than an oil change I would like to have had a decent greeting. He looked mean and ornery and he acted like I was a pain for showing up. I asked , why would it take two hours when it never did before and he said “well we have other people to take care of. “ I said yes and one of them is me —and I had an appointment, and I did not walk in off the street. I told him several times when he started yelling “you statements” at me that he was being rude. and at one point I dropped my water bottle over and about an ounce slipped out over into his wooden box and he got upset about water in his box. I said if you were treating me differently, I wouldn’t be so distracted and might not drop my water bottle. So he immediately took care of his box. Complaining all the while. Is it a toy??? it was nothing and if his box was special why was it at work? It was an empty box.. I asked the other staff where the supervisor would be and they told me and showed me the office, but he was with somebody so I didn’t go back there. I did say I would be writing this up which I’m doing right now. I’m 75 years old I live alone. I rely on service people to be good and dependable. I would like to have had that systems inspection to know the health of my 2015 car. All of it including tires. I always rely on service center to do the required maintenance. He said he was “only doing what he was trained for.” I can say : first you need to be a mature and professional individual. you have to know basic manners like respect, and nice tone of voice to use with your customers. A lot depends on customers to spread the good word about Heiser. If this had been my First visit, I’d never come back or recommend. As of now I might never return. More

Excellent. I even bring my f150 Comfortable waiting area. Very personable and service is quick I even bring my f150 Comfortable waiting area. Very personable and service is quick More

Tom was very professional and listened to my problems and found solutions. Tom was very professional and the job got done quicker than I thought. found solutions. Tom was very professional and the job got done quicker than I thought. More

Professional, knowledgeable, helpful. It appeared work began on my car soon after I got there. Work was completed sooner than I thought. It appeared work began on my car soon after I got there. Work was completed sooner than I thought. More