Heiser Toyota

I spoke to Roger over the phone about a 2007 infiniti g35x that they had for sale. he explained to me that the car is in perfect condition other then a couple of scratches and rock chips on the car. so i g35x that they had for sale. he explained to me that the car is in perfect condition other then a couple of scratches and rock chips on the car. so i flew out there with my father from New Jersey and came to look at car. was told the car is in immaculate condition. well i was told wrong. the quater panel by the passenger rear door had paint work done that was visible and can be felt. was not told about this. was really upset and they said that they can take off $200 off the price of car. i explained that it would cost alot more then that to fix that part of the car. so i decided to book a flight all the way back. i feel like they should of booked and payed for the flight because of that fact that they lied about the condition of the car. I am very disappointed with this dealership. More

Al was very friendly and knowledgeable in what he does. He was able to answer all my questions without any hesitation. Very honest and trustworthy person to work with. I highly recommend Al to all costumer He was able to answer all my questions without any hesitation. Very honest and trustworthy person to work with. I highly recommend Al to all costumers. Al took the time to show me everything about the vehicle before I purchased it. More

There was none of what you would have expected from the traditional visit to purchase a car. Heiser will treat you with respect. I expected the attitude of the traditional auto salesman and I did not find traditional visit to purchase a car. Heiser will treat you with respect. I expected the attitude of the traditional auto salesman and I did not find that here. The people working at any organization reflect the attitude of the management and owners. Clearly the ownership and managers have the correct focus at Heiser Toyota. Bill is personable, communicates well and presented the options that helped me make my own decision. Bill Lawrence knew his product line well and his follow up on the transaction was excellent. He spent time with me and did not have his cellphone going off or attempt to handle two transactions at the same time. Some of the individuals I ran into at other stores exhibited a poor effort at multi-tasking that just took focus away from me and my time. Not providing focus on the customer in front of you waters down the experience as it reflects the stores attitude of your value as a potential customer. William and Cory made the F&I part of the transaction seamless with no surprises. They were strait forward and explained everything well. One knock on auto stores is that they do not do what they say they are going to do. None of this here, all of the people I dealt with did exactly what they said they would do. This is the place to buy a car. Great experience ! More

My name is Moisey Vasserman and I would like say thank to Vladimir Babakhanov which can explain to me and my wise about to buy a new car, and help us make good desicion. My wife and me very happy, because a Vladimir Babakhanov which can explain to me and my wise about to buy a new car, and help us make good desicion. My wife and me very happy, because a new car Toyota Corolla it is a dream my wife. More

It was a good experience. Very respectful and forthcoming. Good follow through with issues we raised. Will shop there again. There was no pressure to buy and the experience was calm and friendly. forthcoming. Good follow through with issues we raised. Will shop there again. There was no pressure to buy and the experience was calm and friendly. This is our second car from them. They do a great job with customers. More

I give this reveiw because the dealer was friendly, the price was far. He gave outstanding customer service. He got me water when I was thristy. He helped me sign up for a warranty package which help me sa price was far. He gave outstanding customer service. He got me water when I was thristy. He helped me sign up for a warranty package which help me save money. I would buy another car from Roger he looked out for me and addressed any concerns that I had. More

Being honest, all car dealers are nice to their customers. It is hard to say which is better than which. What impressed us is that Heiser Toyota has a very warm setup in the lobby. The drinks are i customers. It is hard to say which is better than which. What impressed us is that Heiser Toyota has a very warm setup in the lobby. The drinks are in the sizes perfectly for kids. The playing room for kids is very clean and cozy. We definitely will not go to any places that are not welcome children. Some dealers don't like little kids to touch the car body, which is totally unacceptable to us since little toddlers and young kids always want to touch something shiny. For sure Heiser's children friendly setup and people attracted us to spend our time at Heiser. Roger, our sales rep, was very helpful. Unlike some car sales, he didn't waste our time at all. To the point, nailed down price, and then we signed contract. The whole process is far more efficient than Wilde Toyota. More

My overall experience was very positive. The sales rep was informative and patient and not pushy. I don't respond well to agressive sales practices especially for a high ticket item like a car. I felt com was informative and patient and not pushy. I don't respond well to agressive sales practices especially for a high ticket item like a car. I felt comfortable throughout the process. The internet website was very helpful. It gave me the details I needed to come to the dealership looking for a particular vehicle. More

The service was excellent and the price was very reasonable. The people I dealt with were very friendly and knowledgeable. I have never been disappointed with Toyota through the 5 vehicles I have le reasonable. The people I dealt with were very friendly and knowledgeable. I have never been disappointed with Toyota through the 5 vehicles I have leased from them and I fully expect to be a lifelong Toyota customer. More

I went into the shop for auto body quotes to the roof of my Highlander that I purchased at Heiser. Guy looked at the area and took some buffing compound and buffed the problem away so that it wasn't as not my Highlander that I purchased at Heiser. Guy looked at the area and took some buffing compound and buffed the problem away so that it wasn't as noticeable. He also did minor repairs to my mupflaps. This attention made me come back for a windshield replacement rather than have the "glass specialist" come to my place of employment. They even gave me a ride to work! As a woman going into a body shop, I was treated with respect and dignity and they were competitive with their prices. -Susie Isaacs More