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Heiser Toyota

Milwaukee, WI

4.7
7,417 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,417 reviews

February 26, 2013

I walked into the dealership and was immediately greeted with a smile and taken care of. All employees went above and beyond any expectation I had. I was taken care of by the best. My whole experience at th More

by teresamarie9809
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Scaffidi? and Heath Williams, Mary Ann Scaffidi, Joe Vicari
February 14, 2013

This dealer performs excellent timely service with staff who strive to make your visit the best possible. They include a free car wash after the service visit. This last time they had it washed for me on pi More

by Rbarthel1z1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Vicari
February 13, 2013

Reason for visit: I'd like to select both service & new sales. Bought vehicle new AND also service vehicle at Heiser. Heiser is the best dealership I have dealt with in my almost 40 years of buying More

by cpforseniors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other people have assisted me but I am not good at recalling names, Mary Ann Scaffidi, Joe Vicari, Bill Lawrence
February 13, 2013

I have been going to the dealership sine the purchase of my vehicle there. I am currently under a service plan but plan to continue going to this facility for scheduled maintenance once my plan expires. More

by dcs20037
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I am sorry, but do not recall his name
February 12, 2013

Just got an oil change, tire rotation, Brian answered all of my questions about another problem I had with the sliding door. He was honest and courteous and wasn't condescending like some service agent More

by LauraJean1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dunn
January 28, 2013

After the first visit at this dealership in 2011, when we were treated so good, we felt that we owed the dealership a second chance with the leasing of another vehicle. We feel that the dealership treated u More

by Dinnauer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Hicks
January 26, 2013

The service was quick and they worked around our schedule. We needed to purchase a card quickly due to a fire at our home. Both our cars were totalled. More

by w951wh7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
chris chesniak
January 25, 2013

Very friendly and nice people, great car buying experience from Al, but iffy on if I would really take my car back for service. Took it in twice in one month and problem is still not fixed. More

by stacycap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
Jan 25, 2013 -

Heiser Toyota responded

Hi Stacy, We are sincerely sorry to hear about the experience you had with our service department. I am passing on your information to my service manager, Joe Vicari. He will be in contact with you very soon. If there is anything else that I can personally help you with, please feel free to call or email me. Best Regards, Shelby Gerth, Digital Marketing Manager, Heiser Automotive Group. (414)247-8867. sgerth@heiser.com.

January 25, 2013

Heiser received this rating because they are very friendly, very accommodating and generally nice staff and I was impressed. Warren Pope was probably the nicest car salesman we have ever dealt with a More

by edmarlloyd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Vicari, Bill Lawrence
Jan 25, 2013 -

Heiser Toyota responded

Thank you for your kind words. We value you as a customer and strive to make your car shopping experience a positive one. We will make sure Warren and his managers see your review. Thank you for choosing Heiser Toyota. We look forward to seeing you again.

January 18, 2013

Overall, I had a decent experience with Heiser Toyota. They had the vehicle I was looking for, and provided me with the complete history report of the vehicle. They couldn't do much on the price, as they More

by nileskw04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al Hussain
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