Heiser Toyota

Replacing a vehicle after an accident. We were shopping for a new SUV after ours was totaled in an accident. We visited a total of five dealers looking for a used vehicle to replace the on We were shopping for a new SUV after ours was totaled in an accident. We visited a total of five dealers looking for a used vehicle to replace the one we lost. Our experience at Heiser exceeded all the others by far. When we arrived the sales team was very busy and one of the salesmen handed us off to Joe Malinauskas once he was freed up (have never known a car salesman to put customer service above a potential commission in my life). Joe treated us with respect and really listened to what we wanted. He showed us a few vehicles and then allowed US to decide which direction we were going from there -- the ultimate in low pressure sales. We test drove a few and decided to put some money on one to hold it while we thought about it. It turns out the couple who test drove that vehicle just before us had put an offer on it. Joe showed us a similar vehicle and we took another test drive. There was a rubbing sound in the back breaks of that vehicle. Joe promised to have it taken care of. The next business day we got a call that they had put new pads and rotters on the back breaks of that vehicle. I have heard dealers say they stand behind their certification process but these folks really mean it. Before going on the lot the vehicle had already gotten new brakes on the front and four new tires. Never once did we feel that our wishes as a customer were not being considered. The price may have been a few hundred dollars more than the lowest price we found on the Internet but for a vehicle with all new brakes and tires we could not pass it up. The finance person explained everything clearly, didn't force feed the service contract options, and even handled the renewal of the plates we were transferring. It is safe to say that I hate car shopping. But it is also safe to say if all my car shopping experiences had been like this one I would not hate car shopping at all. I highly recommend Heiser. More

Heiser staff review Service was excellent. Very accommodating and willing to work with us to make a deal. Donnie and the rest of the staff we worked with did a great job Service was excellent. Very accommodating and willing to work with us to make a deal. Donnie and the rest of the staff we worked with did a great job at connecting with us as customers. Would recommend for future service. More

Lease of 2014 Toyota Corolla Heiser Toyota delivered good, quality service throughout the leasing process. I had several knowledgeable salesman educate and inform me of my options Heiser Toyota delivered good, quality service throughout the leasing process. I had several knowledgeable salesman educate and inform me of my options and answered all my questions thoroughly. They took the time to break down my payment options, how the installments would change based on certain criteria and presented a clear understanding of what to expect when I signed my contract. I had little to know issues, with the exception of a delay with finances due to high volume of customers. It was a Friday afternoon when I leased the car, so the delay is understandable. Donnie Her and Bill Lawrence were instrumental in the leasing process. They both have great attitudes and know the product and leasing process well. I have received follow up calls from Donnie, ensuring that I am satisfied with my vehicle. Ella Golovina assisted me with the financial portion of the process and that went smoothly. She was able to answer any questions I had and made me feel very comfortable with the choices I needed to make. More

Leasing My experience at Heiser was exceptional. Considering I had limited knowledge of the process of leasing a new car, the employees were extremely helpful My experience at Heiser was exceptional. Considering I had limited knowledge of the process of leasing a new car, the employees were extremely helpful and patient. Every employee was courteous and straightforward in describing the process and paperwork to me. I feel I received a great deal on my lease as compared to other offers at other dealerships. My salesman, Donnie, was very friendly and I was impressed by his professionalism and honesty. He stayed with me throughout the lengthy process of constructing the lease to make sure I was comfortable with every step. I couldn't be happier with my experience at Heiser and I recommend them to anyone looking for a car. More

Great service! Would recommend to friend! Purchased a 2014 4Runner from Joe Malinauskas (my first new car) and had a really positive experience with little-to-no pressure. I would recommend th Purchased a 2014 4Runner from Joe Malinauskas (my first new car) and had a really positive experience with little-to-no pressure. I would recommend this dealer and salesperson to a close friend! More

Joe M and Frank B Joe and Frank were great to work with. They both made me feel comfortable and explained my lease completely. Zero pressure, 100% happy, and most of al Joe and Frank were great to work with. They both made me feel comfortable and explained my lease completely. Zero pressure, 100% happy, and most of all, I love cruising in my 2014 Corolla. Thanks guys! More

Heiser was great, Very pleased with Tacoma Heiser Toyota and Joe Malinauskas were very pleasant to deal with. Very knowledgeable about truck and features and accommodating to our schedule to t Heiser Toyota and Joe Malinauskas were very pleasant to deal with. Very knowledgeable about truck and features and accommodating to our schedule to test-drive and purchase the vehicle. They also gave us fair prices on our two trades and worked to come to an overall purchase price we were happy with. Dealership is very clean, well thought out with play area for kids and nice vehicles to browse while you wait. In fact I am sold on a minivan from them which I hope to purchase in a few years and I saw inside. The Tacoma is great and has everything we wanted and more for features. There were several versions to choose from and we were able to see and test-drive all of them which is an advantage when trying to narrow down the right vehicle. We will definitely contact Heiser and Joe again for future purchases. More

Great experience! I had a wonderful experience working with both Joe and Frank. They worked with me to do almost everything over the phone because I live in Chicago. I I had a wonderful experience working with both Joe and Frank. They worked with me to do almost everything over the phone because I live in Chicago. I purchase a certified pre-owned Toyota Prius and it was in good shape. I came in and was pretty much able to walk right out because Joe and Frank had everything ready to go for me :) Joe was very personable, friendly and energetic. He answered all of my questions thoroughly and showed me all of the features of my new car. The waiting area was really nice too, coffee, snacks etc... I would definitely go back and recommend it to family and friends. Great experience in all areas! More

New Sienna The salesman,Donnie,literally went the extra mile(s) for us! Traded in two vehicles - Donnie travelled over 100 miles to p/u 2nd car The salesman,Donnie,literally went the extra mile(s) for us! Traded in two vehicles - Donnie travelled over 100 miles to p/u 2nd car More

Buy a New Car For a great experience when you want a car, see Donnie Her at Heiser Toyota. He works hard to get to your price and meet your needs. Plan on spendin For a great experience when you want a car, see Donnie Her at Heiser Toyota. He works hard to get to your price and meet your needs. Plan on spending some time, Donnie covers all the bases. As a result, our transaction went smoothly. We are very pleased with the deal we got and with Donnie's good service. More