Heiser Toyota

Friendly Service Roger Droukas was very knowledgeable and very friendly when it came to picking out the right car for me. He went above and beyond what I was expecting Roger Droukas was very knowledgeable and very friendly when it came to picking out the right car for me. He went above and beyond what I was expecting and received from previous dealerships in the past. I felt as though everyone I came in contact with tried connecting with me on a personal level and wasn't just trying to talk with me in hopes of purchasing a car. More

Ready when you are Roger Droukas was referred by a colleague when I was in the market for a more fuel efficient vehicle. I was very detail oriented about the vehicle, fe Roger Droukas was referred by a colleague when I was in the market for a more fuel efficient vehicle. I was very detail oriented about the vehicle, features, payment, additional accessories, etc. After some brief moments of research, review, and negotiations Roger and the Heiser Toyota team made it happen with a sweet offer. I would recommend Roger at Heiser Toyota to anyone out there looking for any kind of vehicle as he the type of guy that is there to work with you, very flexible, easy to get in touch and provides great customer service. More

All went as I anticipated and wanted James Hicks treated me very fairly, as did Bill the manager. Timliness was reasonable. This is my second puracase at Hweiser and I plan to return James Hicks treated me very fairly, as did Bill the manager. Timliness was reasonable. This is my second puracase at Hweiser and I plan to return More

Friendly Service Joe is always a pleasure to work with. I came in for a nitrogen fill after the warning light came on for a second time. Joe throughly inspected the ti Joe is always a pleasure to work with. I came in for a nitrogen fill after the warning light came on for a second time. Joe throughly inspected the tire and found a leak at the valve. My truck was ready to go before I could finish my complimentary popcorn. The whole time there was less than 20 minutes and I was back on my way to work. That really made my day and leaves me confident for future visits. Thanks again Joe! More

60,000 Checkup Dana was awesome! Had oil changed and tire rotation. I have the original tires from purchase date and I expected to have to replace them, but still Dana was awesome! Had oil changed and tire rotation. I have the original tires from purchase date and I expected to have to replace them, but still in good shape so Dana recommended waiting until just before winter to replace and for a better deal. I will call her in October to arrange for new tires. More

Routine Service Maintenance Appointment As usual, the dealer advised me of the need for a routine service appointment. It was super easy to make the appointment when I needed. Arrived on t As usual, the dealer advised me of the need for a routine service appointment. It was super easy to make the appointment when I needed. Arrived on time and within an hour the service was completed and I was on my way. The staff was courteous and most helpful. More

Always professional, thorough, and done on time statement is summarized in title. Gentleman was very courteous and helped with setting up my recall appointment and spent time reviewing everything th statement is summarized in title. Gentleman was very courteous and helped with setting up my recall appointment and spent time reviewing everything the car needed. More

Push to upgrade at unnecessary extra cost Service rep. said synthetic oil was "required" would not sell the regular oil even when requested. Manual does not say "Synthetic" required. Vehicle Service rep. said synthetic oil was "required" would not sell the regular oil even when requested. Manual does not say "Synthetic" required. Vehicle drive less than 5K miles since last oil change. Got ripped off $20..00. Felt like he just want to rip off a senior who may not know better. More

Transmission Our 2017 Toyota Highlander’s transmission went out the day after receiving a notice from Toyota that it could be a problem. The notice was not a recal Our 2017 Toyota Highlander’s transmission went out the day after receiving a notice from Toyota that it could be a problem. The notice was not a recall and the service manager said this was because it was not a safety issue. Our transmission failed while going 65 mph on a highway and we could barely accelerate to get off the road. It was like we were in neutral. How is this not a safety issue? It was extremely dangerous. We had to call for a flatbed tow truck on a Sunday night to take it to the dealership. We left keys and a note in the night box. The next day the service department was very SLOW in getting back to us. We left many messages and after 4 hours and needing to get angry- I got through to them that I needed a loaner vehicle. After I finally talked to someone in charge I got a loaner Highlander. When picking up our vehicle, 5 days later, the service counter guy kept us waiting 15 minutes while he talked to someone on the phone- no apologies, no acknowledgement. Very rude. More

Brake job They were about $300 under on their verbal proposal for a brake job, they neglected to add the cost of calipers to the proposal even though they knew They were about $300 under on their verbal proposal for a brake job, they neglected to add the cost of calipers to the proposal even though they knew they were needed. More