Heiser Toyota

No hassles, good price Everyone was very nice. My salesman Al was very efficient and experienced. I felt I got a good deal. I liked the extended warranty on the used car Everyone was very nice. My salesman Al was very efficient and experienced. I felt I got a good deal. I liked the extended warranty on the used car too. More

Fast, but Heiser is not going out of their way to help me. Working with Heiser on a warranty claim, but it has taken months with little help from Heiser. It was not until Toyota Motor got involved that there Working with Heiser on a warranty claim, but it has taken months with little help from Heiser. It was not until Toyota Motor got involved that there was any help from Heiser. Even now, with most of my dash missing, Heiser is not really interested in helping me. I have been very patient, but my patience is wearing thin. I wish Heiser was working for me. They are ambivalent, and that is frustrating. I wish you had a place to upload photos so I could show you the dash of my Highlander. Heiser removed the screen, but now I have no heat / cool / vent control / defrost.... I do not feel that it is safe to drive the car at this time, so I am driving my wife's car. More

Great Customer Service Had another great experience purchasing a new Camry from Al Hussain. He makes the whole process so easy. Will be back for our next purchase. Had another great experience purchasing a new Camry from Al Hussain. He makes the whole process so easy. Will be back for our next purchase. More

Great experience I had a great experience with Al Hussain purchasing my vehicle here. He was very friendly and made the process easy and very informative. I felt confi I had a great experience with Al Hussain purchasing my vehicle here. He was very friendly and made the process easy and very informative. I felt confident about all aspects of my experience, I will definitely return for service here and would recommend the dealership and Al. More

Above and beyond No matter if I come in for maintenance or it’s time for me to turn in my leased vehicle, I am always treated with respect and kindness. My latest vi No matter if I come in for maintenance or it’s time for me to turn in my leased vehicle, I am always treated with respect and kindness. My latest visit was to lease my next next vehicle. My sales person was Al Hussain; always a pleasure to work with even when I am being less than decisive. He wants to be sure you’re informed before you make your decision and once you do, does all he can to make sure you’re happy. I met another team member, Shahat Mohamed and was very impressed with his friendly professionalism. I love this dealership; they’re a wonderful group of people and want nothing but the best for their customers; both returning and new More

Excellent service. My scheduled appointment was just for an routine oil change and to have my brakes checked. Prior to my arrival, my file was located in the system and My scheduled appointment was just for an routine oil change and to have my brakes checked. Prior to my arrival, my file was located in the system and was reviewed. Sitting down with a representative, I was first informed there was a recall on an airbag I was not aware of. The part was in stock, so they offered to replace it that same day. Waiting for my car to be serviced, the service representative I was working with came out & mentioned my brakes needed to be replaced. I was told exactly what needed to be done & the cost. It was mentioned that I could have the brakes replaced that same day, with an extended wait time of appx. 30 minutes... My car was serviced & ready to go within 90 minutes. Excellent service. I will definitely be recommending Heiser Toyota's service center to others. More

Friendly Experience I dealt with Joy for sales and Goran for the F&I group. Both were very friendly and the process went smooth. Toyota financing was even able to beat my I dealt with Joy for sales and Goran for the F&I group. Both were very friendly and the process went smooth. Toyota financing was even able to beat my credit union rate. There were some prep work issues that took a while, but the sales manager kept checking in with me to update on the status and even provided a Toyota hat as an apology. More

Oil change Chue is absolutely wonderful. He knows what he’s talking about and very nice to the customers. The area is nice and clean. And thanks for the snacks. Chue is absolutely wonderful. He knows what he’s talking about and very nice to the customers. The area is nice and clean. And thanks for the snacks. More

Forgot to tighten valve caps Normally great service. I brought my Highlander in for a oil change. They also check and fill tires if needed. I found out about 4 days later that the Normally great service. I brought my Highlander in for a oil change. They also check and fill tires if needed. I found out about 4 days later that the valve stem covers on all the tires were completely loose. I knew because one was missing and then I checked the rest and found out they were all the way loose. I had to take my Highlander back in and have the tires rechecked and they replaced all my caps. Thank you for that. I wasn't happy at first, but you redeemed yourselves. It just had seemed like the job wasn't all the way complete at first. I always get great service from Heiser Toyota and appreciate! More

AMAZING EXPERIENCE From my salesman, Brian Drewek, to finance this was an extremely smooth transaction. I highly recommend coming here for any needed service. I am a per From my salesman, Brian Drewek, to finance this was an extremely smooth transaction. I highly recommend coming here for any needed service. I am a permanent customer. Thank you for an extremely pleasant experience. More