Heiser Toyota

I was interested in a used Sienna. I test drove one and then went away for a couple of weeks to look at others. I then went back to Heiser's website and discovered that the price had come down substantial then went away for a couple of weeks to look at others. I then went back to Heiser's website and discovered that the price had come down substantially. I asked if I could have my mechanic look it over. Their answer was "Sure, we'll draw up a contract contingent only on your mechanic's approval and then you can take it to him to check the car." I was just astonished. Commit to buying it before I could even take it to a mechanic? I was also told that, here in the last month of the last quarter of the year, that the price was not negotiable because it had already been marked down so much and it had been on the lot for so long. Excuse me, isn't that when it becomes most negotiable? Very friendly people until it comes to trying to make a sale, then it gets hardball. More

Heiser Toyota needs to improve on providing consisent customer service. The first time I visited Heiser everyone was very plesant, friendly, and willing to help. I got a quote and went home and thought a customer service. The first time I visited Heiser everyone was very plesant, friendly, and willing to help. I got a quote and went home and thought about it/shopped around. I noticed that some of Heiser's competitors were providing me with lower quotes for the same car. I sent those quotes to Heiser, which they said they would match, but actually sent me e-mails back with quotes that were still a couple hundred dollars over the competitors price. I decided to tell them I needed time to think about it and I received a pushy e-mail back saying that the price they were offering was the best I was going to get and that I had to come in that day to get that price. I felt that Heiser didn't really care about me, they were just trying anything they could to get a sale. Customer service goes a long ways and I feel that they could use a refresh on that. More

Dealt with a Pat there who was not very interested in following up on a vehicle delivery. He stated he didn't receive messages which were left for him to return calls (untrue and the phone records will v following up on a vehicle delivery. He stated he didn't receive messages which were left for him to return calls (untrue and the phone records will verify our calls). When I stated I would then speak with the general manager his retort was a laugh and then this: "I really don't care." That was it, no follow up, no apology, no caring whatsoever. This is really unprofessional. I guess we will be buying a Honda and so will my friend. We will never do any personal business with this dealership. How he keeps his job is a mystery. More

We bought our new Toyota Corolla from Heiser after shopping around at Andrew, Wilde and Don Jacobs. Heiser was a real pleasant shopping experience - no "games", no pressure to close the deal and excel shopping around at Andrew, Wilde and Don Jacobs. Heiser was a real pleasant shopping experience - no "games", no pressure to close the deal and excellent customer service. I would definitely go back to Heiser next time I am buying a Toyota More

IMHO since they located in not the most prestigious place in Milwaukee (as for example, Safro Toyota) they are ready to negotiate price on their cars. I negotiated everything through email and when I went to in Milwaukee (as for example, Safro Toyota) they are ready to negotiate price on their cars. I negotiated everything through email and when I went to pick up my car and sign all papers there were some mistakes in the paperwork (“we thought… you said...” etc.) but eventually everything was solved just fine. Since to me the most important thing is price and they are pretty flexible with that – I would buy from them again. More