Heiser Toyota

The service department was very helpful and very kind. The service done on the car was good. It was easy to communicate withthe dealership via the online chat before going to the dealership, which I found The service done on the car was good. It was easy to communicate withthe dealership via the online chat before going to the dealership, which I found very helpful. The accomodations while waiting on the car were very nice. Price was a little high for what was done. More

My dad and I really appreciated working with Bill. He was very personable, helpful, and knowledgeable about the vehicles. I did not feel pressured to buy. I really appreciated that too because it let m was very personable, helpful, and knowledgeable about the vehicles. I did not feel pressured to buy. I really appreciated that too because it let me think more clearly. I was slow in deciding, but never felt like I was being rushed. I felt I could ask any questions and Bill could answer them or find the answer. He really is very kind and great to work with. I rated the quality of work at a four rather than a five because there was something not quite right with the tire when the car was first taken out to test drive (maybe just tar or something stuck to the tire, but it was strange) and then also I hoped the dealership sticker wouldn't be put on the car, but I forgot to mention that. But those are very very small things. We had done our research on pricing, and I felt that the price they told us was appropriate. Overall, great experience! I would definitely recommend Heiser Toyota and feel comfortable calling with any questions or bringing my car in for service. Again, I can't say enough good about the kindness of Bill and the others we worked with. Thank you for your service! More

We are enjoying our 2008 Toyota Sienna van. Using the Edmunds.com pricing was important to me and I was determined not to pay retail. Jerimiah did not dismiss the price guide as simply a "guideline" as Edmunds.com pricing was important to me and I was determined not to pay retail. Jerimiah did not dismiss the price guide as simply a "guideline" as another local dealer did. The van was priced well and we were able to make a deal we were comfortable with. The other van we were considering (at another dealer) was still there one month later and priced less than what I offered (and they turned down) Thanks for making the used car buying experience pleasant More

I unexpectedly had to look for a car last week and was dreading it as my experience going to car dealerships is usually a grueling one of having to fight off salesmen who really didn't care what I wanted, dreading it as my experience going to car dealerships is usually a grueling one of having to fight off salesmen who really didn't care what I wanted, only what they wanted to sell. James Mallak was the salesman that came out when I was looking in their lot. He was very friendly and not at all aggressive. What stood out to me was that he right away wanted to know what criteria I was looking for in a car and only showed me cars in my range. He did not try and sell me something I couldn't afford or wasn't interested in. They were able to offer me a very reasonable deal on the car I was interested in and a couple of days later, after researching to find they had the best offer by far, I ended up driving that car home. My experience with Heiser Toyota has no longer made me dread the whole experience of looking for a car. More

Worked over the internet with Scott June ... I had also shopped at Wilde Toyota online and although they gave me a slightly better price Scott was less pushy and more willing to explain things to me. I ca shopped at Wilde Toyota online and although they gave me a slightly better price Scott was less pushy and more willing to explain things to me. I came to Heiser and was willing to pay a little more for the car because of Scott but when I told him the price I received they quickly matched it and now I have a brand new car. Thanks Scott you're awesome! More

The entire experience was easy. From initial contact, to follow-up to answering questions, selecting the correct vehicle and going through various options and ramifications of my decisions was very clear an follow-up to answering questions, selecting the correct vehicle and going through various options and ramifications of my decisions was very clear and concise. Followed up with ease in final paperwork and picking up for delivery and a nice "thank you" from many for my business - the entire experience was a piece of cake with zero remorse. More

Came into the dealership just to run some numbers after Came into the dealership just to run some numbers after talking with Dean and Jeff we could not refuse the great deal on our new Rav.We started out l Came into the dealership just to run some numbers after talking with Dean and Jeff we could not refuse the great deal on our new Rav.We started out looking at the lower end model and they we able to put us in a Sport for the payment we wanted also this is the first vehicle my wife has bought with all the bells and whistles that you don't need but she loves them.I want to say thanks again to the Heiser staff Dean,Jeff,Bob and Andy(the driver who got me to stop in) on a great deal. Thanks again Happy Customers Jon & LouAnne Schirpke More

I am very pleased with my recent car purchase! The service I received from Mr. Hicks was outstanding to say the least. He was not pushy and allowed me the space to make an informed choice without pres service I received from Mr. Hicks was outstanding to say the least. He was not pushy and allowed me the space to make an informed choice without pressure. This being my first purchase I would like to Thanks Mr. Hicks and the staff at Heiser for the quality service provided to me! Kudos,for a job well done! Jennifer Robinson More

Roger was excellent to deal with and made it a very good buying experience. Roger was patient with our many changes and specific needs and worked with us to ensure we were happy with the complete tranaction buying experience. Roger was patient with our many changes and specific needs and worked with us to ensure we were happy with the complete tranaction. Roger will be our first choice for future car purchases More

Roger took the time to listen to our questions and concerns. We were able to test drive vehicles until we were confident in what we wanted. He worked with us to come up with a deal that was satisfac concerns. We were able to test drive vehicles until we were confident in what we wanted. He worked with us to come up with a deal that was satisfactory to both of us. When we decided on a vehicle, it was already sold. He found the identical one for us at another location in Illinois and it was delivered on a timely basis. More