Heiser Toyota

I was greeted by John, sat at his desk while he the paperwork, and asked how else he could help. I asked if they could vacuum my car and they did! The waiting room with free coffee and comfortable ch paperwork, and asked how else he could help. I asked if they could vacuum my car and they did! The waiting room with free coffee and comfortable chairs was warm and spacious. John came out close to the time my car was to be completed to update me on the work done, the paperwork, etc. He told me they were vacuuming my car and it would be just a few minutes. He came back in less than 10 minutes and my car was done. It was done in the amount of time John quoted (and that included the vacuum). When I got in my car I found they had washed my car too. It was a pleasant surprise. I had a lot of errands to run that day and their efficient work and car wash just made my day easier (as I didn't have to stop and run thru the carwash on the way home. I have found everyone at Heiser to be friendly and helpful not only while purchasing a car, but all the time I've owned the car. We've been buying Toyota's from Heiser for over 2 decades. More

My car has been in for the same problem 3 times. On checking the codes that they were saying the computer was give with another repair shop I found them to be false. I also found out that the first ate checking the codes that they were saying the computer was give with another repair shop I found them to be false. I also found out that the first atempt they made to solve the problem no one else heard of doing that for that problem. Every one was very nice to me but I feel they do not know what they are doing and that I got taken. I am going to take this up with upper mangament because of all the money I spent to try to get it right. More

My experience is that the folks at Heiser are prompt in completing the work, accurate in the work that is to be completed, thorough in terms of the work and any situations they find with my vehicles. They completing the work, accurate in the work that is to be completed, thorough in terms of the work and any situations they find with my vehicles. They don't over-diagnose, that is, when they say work needs to be done, it needs to be done. More

My mother bought her car here about 1yr ago. And Bill helped us then. He is awesome with both sales and just great customer service. This was my first new car. My old one having 218k on it was not going helped us then. He is awesome with both sales and just great customer service. This was my first new car. My old one having 218k on it was not going to make it. To now have a 2009 Toyota Corolla is beyond great!!! I was going to get a Mazda 6 for under 7k and 100k miles, but Bill being Bill told me that that would never last and if I am looking for something that will be with me for a long time. I should look for something with better mileages. And as soon as I saw the apple red exterior I was sold! Well my mom was sold too :). But just want to tell you all that I am very thankful for the time that was taken out for my mother and me. You experience and quality is beyond great!!! More

I went in for an oil change on the fly without an appointment, and was still out in a reasonable amount of time. I did not have my oil change vouchers so Joe Pappalardo utilized the dealership rec appointment, and was still out in a reasonable amount of time. I did not have my oil change vouchers so Joe Pappalardo utilized the dealership records for verification. I like customer service that makes it easy to do business and finds a way to make things happen, using resources to make my experience better. The facility is comfortable and the people I meet are very customer service orientated. Even the receptionist has a great attitude. My guess is that this positive attitude comes from the top down. Great facility and a great staff ! More

Went in for the 2 recalls that were required on my 2009 Toyota Camry as well as a 25000 mile inspection and oil change. Work was done quickly and everything that they found in the inspection was disclosed Toyota Camry as well as a 25000 mile inspection and oil change. Work was done quickly and everything that they found in the inspection was disclosed immediately. Had I known they offered shuttle service, I would have used it, however I had already set up a ride for the time period that the work was being completed. I purchased my car from this dealership as well and Heiser Toyota has always had a very professional and friendly staff. More

Amazing experience. I was able to make a last minute appointment to have a burned out headlight bulb replaced. Service staff diagnosed loose wire and fixed problem at no cost to me - and I got a free ca appointment to have a burned out headlight bulb replaced. Service staff diagnosed loose wire and fixed problem at no cost to me - and I got a free car wash in the process. Thrilled with the help I received. I truly feel that my business is appreciated by this team. More

The car is a 2009 Toyota Camry, purchased in the early The car is a 2009 Toyota Camry, purchased in the early spring of 2009. This dealer did offer a good price on it, lower than the prices of other Milw The car is a 2009 Toyota Camry, purchased in the early spring of 2009. This dealer did offer a good price on it, lower than the prices of other Milwaukee area dealers. The desk staff is friendly. On a couple of service visits, the service performed however was not satisfactory to me. On the first occasion (an oil change) a promised car wash was not done, supposedly because there was no one around to wash the car. On the second occasion, (front end alignment),I was told that my complaint of the car veering to the right was not valid, supposedly because "the specs on your car are dead on". It stll veers to the right slightly. I did pay for the alignment service. I have driven two Camrys and two Corollas prior to this current car. I am 55 years old. I think I would have some familiarity with how Toyota cars drive. My 2007 Chrysler minivan tracks straighter on the road than this Camry. More

Roger was very knowledgeable and answered all of our questions. He was very helpful by telling us things we should know, even though we didn't know to ask about them. He didn't pressure us, and was gr questions. He was very helpful by telling us things we should know, even though we didn't know to ask about them. He didn't pressure us, and was great to work with. We appreciated the variety of cars to choose from, and we are hoping that Toyota's quality will continue. More

Just purchased car July 31, 2010. Had some scratches on it when we purchased it and was told to bring back in for repairs, free of charge, when I could. The scratches were repaired and service was great! it when we purchased it and was told to bring back in for repairs, free of charge, when I could. The scratches were repaired and service was great! I also received a shuttle ride to my home, due to length of time the car was needed. More