Heiser Toyota

I had my 2002 Highlander in for a diagnostic analysis on Tuesday, January 25, 2011. My check engine light had been on for some time and the codes were 0420 & 0430. The diagnostic confirmed that the catalyti Tuesday, January 25, 2011. My check engine light had been on for some time and the codes were 0420 & 0430. The diagnostic confirmed that the catalytic converter needed to be replaced, my Professional Service Consultant was Joe Pappalardo. Joe explained my options, which were to replace the converter with aftermarket parts or go with genuine Toyota. His suggestion was to go with the higher quality Toyota parts as I intended to keep the vehicle for at least five years. Joe also mentioned that four oxygen sensors needed to be removed in order to replace the converter. This is a delicate process as the sensors can be damaged if they are not removed carefully. Joe wrote up a service estimate that ranged from $980 all the way up to $1700 if the sensors had to be replaced. I asked Joe if he would honor a coupon from another Toyota dealership and he did. He needed to order the converter from Chicago which arrived the next day. He never asked for a deposit which I appreciated. I dropped the vehicle off at 745 AM Thursday and the friendly shuttle driver dropped me off in Brookfield. Joe called me at 1130 that morning to say the work was finished and there were no issues with the oxygen sensors. He sent the shuttle back to pick me up and I was done by 1215. Although the work was not cheap, Joe saved me substantial money by honoring the coupon. He was straight up about the repair work and the service was performed in under four hours- very good considering the scope of work. The shuttle service was great too, the driver was friendly in spite of the slippery road conditions. Joe gave me three things that I look for as a customer: fairness, honesty and value. Based on that I would recommend Joe Pappalardo and Heiser Toyota. Great job and thank you!! More

Brought our Sienna van in for the recall repair, (spare tire cable). Fixed it and did a check up, found nothing wrong, no charge and we were on our way. Our local Toyota dealer in Sheboygan would not d tire cable). Fixed it and did a check up, found nothing wrong, no charge and we were on our way. Our local Toyota dealer in Sheboygan would not do the recall fix. We were told we had to wait for a 2nd letter from Toyota before they would do the repair. More

My father and I came into this dealership to look at a used 2010 Honda and were greeted by Brandon St. Antoine. Brandon was quick in his step, pulled the car up and drove with us and explained features o used 2010 Honda and were greeted by Brandon St. Antoine. Brandon was quick in his step, pulled the car up and drove with us and explained features of the vehicle to my dad and I. My dad had a second vehicle he wanted to look at that he found in the paper at Wilde Dodge. Brandon looked over the ad and actually called the dealership for us to get more information about the vehicle. My dad was just not sure if he wanted to make the drive to the other dealership (he was feeling ill) to go see it. The vehicle ironically was a used 2011 Rav4 at a Dodge dealer. Brandon mentioned they were a Toyota dealership so why not look at the 2011 Toyotas they had in stock to get an idea if we liked that model. My father and I were impressed by Brandon's eagerness to help us. My father ended up buying the used 2011 Rav4 at the other dealership but kept speaking highly of how he wished Brandon could have been our salesperson rather than the salesperson we ended up with. Brandon may be young and new at this, but we believe he will go a long way in this field. Hats off to the Heiser Toyota dealership for hiring this type of talent! Thank you Brandon for all of your help! More

My feelings about my experience with the service department and staff at Heiser Toyota is reflected in the rating review I completed above. I don't know what else I can add in order to end this ess department and staff at Heiser Toyota is reflected in the rating review I completed above. I don't know what else I can add in order to end this essay and comply with your request for more description. More

I went there because the price the absolute lowest of anywhere else in the area at the time by over $2000. The only other good I can say is that the salesman came back after his shift to finish the sale anywhere else in the area at the time by over $2000. The only other good I can say is that the salesman came back after his shift to finish the sale with me later that day (my co-signer was not with me during the test drive). The finance guy was very pushy. I said I wanted a 5 year lease he kept pushing a 3-year and gap even after I signed the paperwork. Not to mention he was very very slow. It took at least an hour for him to fill out the paperwork. Do not both with trade-ins here. I had a Jeep Liberty that was in good condition, cleaned, fresh coat of wax, tires with < 5000 miles on it, and a full take of gas and they wanted to give me less than the "poor" blue-book dealer trade-in value for it. Why? Because "the car will need new tires, new oil, to be waxed and gas topped off. The Used vehicle I bought from them had 1/4 tank of gas, old oil, no wax, and tires with 20,000 miles on them. The only thing that got the proper blue-book value for me was me threatening to leave. After the sale I never got a call or email asking how my experience was or how my vehicle was working out for me. All the other dealerships I test-drove at before settling on Toyota (and other Toyota dealerships) called to make sure I was at least treated properly. I guess they don't really care. More

Sales rep was great. Offered great price, etc. But was so short staffed that he was running ragged to meet everyone's needs. He gets an A for effeor and service. Used care sales mgr reduced quoted trade-in p short staffed that he was running ragged to meet everyone's needs. He gets an A for effeor and service. Used care sales mgr reduced quoted trade-in price substantially due to type of car-Infiniti. Stated was recommended by local I-dealer, which later was found to be a lie. Then quoted 4.5% int rate. I obtained 2.89 independently in minutes. The dealer suddenly "found" a comparable rate. Paperwork completed at purchase was all incorrect forms, so had to have new paperwork completed via mail. Also was angry that no extended warranties were purchased. A horrid experience resulting in absolutley no turst in delaership. Love the car; good price; accommodating sales rep...the rest was horrible. More

Service and time it took were great. The service rep actually save me money on wiper refills. The only down side was this time my car was not washed as it had been in previous service appointments. We actually save me money on wiper refills. The only down side was this time my car was not washed as it had been in previous service appointments. We will continue to have our vehicle serviced at Heiser Toyota. More

Brian Drewek fulfilled every want and desire and I also got a new car. Brian took his time and new all the right moves. I left satisfied and with a smile on my face. As a woman to receive such attention to got a new car. Brian took his time and new all the right moves. I left satisfied and with a smile on my face. As a woman to receive such attention to detail it will keep me coming back for more. More

The last time I was in Heiser, I had an awful experience. However, this time I was helped in a timely manner and my issues were addressed and resolved! Thank you to Mark who made this visit a much more ple However, this time I was helped in a timely manner and my issues were addressed and resolved! Thank you to Mark who made this visit a much more pleasant experience! He made sure my vehicle did not leave the service department without the issue being repaired, (unlike my previous visit) and was very professional. More

Heiser goes the extra mile to help! I recommend them to everyone! Unfortunately I do not remember the name of gentleman who helped me but his help was greatly appreciated!! He really came through on the d everyone! Unfortunately I do not remember the name of gentleman who helped me but his help was greatly appreciated!! He really came through on the day before Thanksgiving when I was in a bind and am forever greatful! More