Heiser Toyota

We were very excited about purchasing a Toyota because of the great experience we had had with our Sommers Subaru. Sommers had set our expectations high and we were looking forward to the fuel economy of the great experience we had had with our Sommers Subaru. Sommers had set our expectations high and we were looking forward to the fuel economy of the Prius and similar service relationship. We brought our Prius in for our 5,000 mile service. We had problems with service form the beginning. The manager said we were not part of the service program which we had bought with out new car. He sad the prius should not be brought in until 10,000 miles. When my wife asked him to look at the headlights because they were aimed too low, he said it was fine and it was just wrong because she was a woman. When she demanded that he look at them he said everything was fine and that he adjusted them, but he did not. We had tested the headlights at an intersection near our house before going in for service, the lights did not cross the intersection. After the service manager said he had fixed it we tested it again, the lights did not cross the intersection. This service manager was very rude and condescending to my wife. Unfortunately since the sales people were very nice we purchased the pre paid service plan and will have to deal with this service manager again. It it fortunate for Heiser that Sommers does not sell Toyota. More

Heiser was wonderful! We shopped another dealer previously, and the experience was awful. That dealership was not willing to work with us on our trade or move anywhere near an acceptable price. H previously, and the experience was awful. That dealership was not willing to work with us on our trade or move anywhere near an acceptable price. Heiser gave us a fair price on our trade (3,000 more than the other dealership) and gave us a price on the new van that was well below the other dealership. Heiser's website was also very helpful in preparing for purchasing a new vehicle. The bottom line pricing takes all the stressful guess work out of the how much the bottom line will be, and the options are all clearly listed. We were able to come to the dealership with our list of vans we wanted to look at, and we already knew the price and options for each. The Heiser staff was all very helpful when we arrived. James Hicks, our salesman, was very knowledgeable, helpful and accommodating! He showed us all the options, articulated the differences in the two vans we were looking at, and was so flexible with our timeline. I will definitely recommend Heiser to others! The bummer is -- we do not live close to Heiser so we will likely use another service department. However, we have not ruled out Heiser just because the experience was so positive. The drive might be worth it. Thanks so much for the great experience, AND the new van is great. More

Everyone at Heiser was friendly and very willing to help. From the beginning they made sure to stay in touch with me and throughout the whole experience I was well informed and well taken care of From the beginning they made sure to stay in touch with me and throughout the whole experience I was well informed and well taken care of More

My experience with Heiser Toyota was absolutely awesome! I could not have had a better experience. James was exceptionally helpful, professional and courteous. I will recommend him and your dealership to a I could not have had a better experience. James was exceptionally helpful, professional and courteous. I will recommend him and your dealership to anyone looking for a car. Thank you all so much for everything. A truly satisfied customer, Anita Driver More

I brought my car in for the regular 5,000 mi maintenance check. Really only involved a tire rotation. Don't have anything to complain about! Things worked out fine! check. Really only involved a tire rotation. Don't have anything to complain about! Things worked out fine! More

Rex and his team were very good to work with for our purchase. They were waiting for us with smiles when we arrived at the dealership. He immediately walked us through everything with the Highlander. purchase. They were waiting for us with smiles when we arrived at the dealership. He immediately walked us through everything with the Highlander. We never felt any pressure to make "split second" decision that can often happen at car dealerships. Prior to our appointment he followed up with me both via email and phone, and even gave me his personal cell phone to contact him. The entire crew was very friendly and stayed late just to make sure we got to take our new vehicle home that night. When things got delayed, they gave us a good timeline and allowed us to take our old vehicle to go get some food. They did good diligence to make sure they had everything they needed from me, as my title from my Camry was unique coming from Nebraska. The trade-in value that we got for the Camry was exactly where I wanted/expected it to be and the price we financed the Highlander was great, and exactly what we were hoping for for our budget. I truly appreciate all the work they did, and am currently LOVING my new Highlander. Thank you! More

Not only friendly (extremely!) but also very honest i.e. "we will have you out of here by 6:15" (for an oil change & tire rotation) and honored our reservation time of 5:30. We ALWAYS have an excellent expe "we will have you out of here by 6:15" (for an oil change & tire rotation) and honored our reservation time of 5:30. We ALWAYS have an excellent experience with Heiser. In fact, we have a new Hybrid Camry on order with them just because of their fine Service Department and, of course a satisfactory price! More

Richard was great to deal with. Car prepped and waiting. Great explanation of features. I was impressed with the facility as well. I'll be a repeat customer. Great explanation of features. I was impressed with the facility as well. I'll be a repeat customer. More

I was very happy with the whole Heiser package. I found a car I was intersted on-line and I sent an inquiry. I rec'd a phone call back immediately with info. I was introduced to a sales rep that was work a car I was intersted on-line and I sent an inquiry. I rec'd a phone call back immediately with info. I was introduced to a sales rep that was working the tent sale at Miller Park. The next day, I called ahead and the rep was ready and waiting for me to test drive the car. We ended up buying a different vehicle (same make & model. I was an easy sale, but Heiser also made it easy on me! More

Jeff was great! My car is back and running better then before. Thanks for the great service. It was truly appreciated. Carolynn McGovern 2005 Mazda3 before. Thanks for the great service. It was truly appreciated. Carolynn McGovern 2005 Mazda3 More