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Heiser Toyota
Milwaukee, WI
7,019 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 7,019 reviews
September 11, 2013
Heiser delivered on price and Roger made the process EXTREMELY easy, especially for someone out of town. We were able to get the deal done the day I drove there, and he kept me updated on the build and EXTREMELY easy, especially for someone out of town. We were able to get the deal done the day I drove there, and he kept me updated on the build and delivery of the car. He took his time to show me how everything in the car worked before I left. LIsa (?) who handled the paper work at the end was professional and organized. Thank you, Roger, and rest of staff! I would highly recommend my experience at Heiser. More
by swendorff
Employees Worked With
September 11, 2013
A few years ago I was treated badly by another dealer, and stopped in at Heiser to see what they would do. I met Al, and the rest is history. I have been 100% satisfied with all my transactions, and have and stopped in at Heiser to see what they would do. I met Al, and the rest is history. I have been 100% satisfied with all my transactions, and have always been treated with respect, courtesy, and appreciation. I love Toyota, and treat my cars very well, so trade-ins have always gone smoothly.On my last pick up of my newest car, Al came in on his day off to assure that everything went without a hitch. I have highly recommended this dealership in general, and Al specifically, to others. I couldn't ask for more! More
by lmanko
Employees Worked With
September 01, 2013
Outstanding deal with no hassles and no run-around. Highly recommended! Shopped a number of other dealers and Heiser could not be beat on price. Service so far has also been outstanding. Highly recommended! Shopped a number of other dealers and Heiser could not be beat on price. Service so far has also been outstanding. More
by Thorson74
Employees Worked With
Craig Strzyzewski
August 08, 2013
This is the third car I have purchased from Heiser Toyota. This purchase was in need of additional product information to make the correct choice. Warren Pope provided me a the data to make the c Toyota. This purchase was in need of additional product information to make the correct choice. Warren Pope provided me a the data to make the correct decision. He knows his product well and was a good guy to work with. Bill knows how to put the transaction together and has an eye for the details that the customer requests. These guys know how to listen to the customers needs as well as perform what they claim. Frank pays attention to the transaction details and made the business end of this pretty painless. The business end of the transaction is not the best part of the experience, however Frank made it easy. All of the individuals that I came into contact with at this store from the receptionist to the managers were very customer orientated. This is the best place in SE Wisconsin to buy a car. More
by fourtyk
Employees Worked With
Bill Lawrence
August 06, 2013
Searching for a new Camry Hybrid, I ran across Heiser on the web. They had the vehicle we wanted at a fair price right from the start. I live 100 miles from Heiser, yet dealers in my area pushed MSRP only a the web. They had the vehicle we wanted at a fair price right from the start. I live 100 miles from Heiser, yet dealers in my area pushed MSRP only and more expensive vehicles with features we were not interested in. Heiser offered a fair and reasonable price and had the vehicle we wanted in stock. Sue Wernicke and Nick Brander worked with us every step of the way. Both friends and strangers are showing considerable interest in our new, 2013 Camry LE Hybrid. "Why did you go to Milwaukee" they ask? The answer is simple. Fair pricing. Good treatment. Not one single hassle. Heiser took the chore out of purchasing a vehicle. Heiser will be my FIRST stop when I replace my pickup. More
by timmytg
August 06, 2013
This shopping trip is of most memorable one for me. I like most is the level of communication with the team. The team know that I want to buy a car and so they want to make sure the experience is as con like most is the level of communication with the team. The team know that I want to buy a car and so they want to make sure the experience is as convenience as possible with the dealing process as well as financing for the vehicle. I could be shopping for car all day long. More
by GerYang
July 30, 2013
Chue Lee gives 150% customer service, the problem started with Wheel Key Lock, I could not find it, and I had never used it, Toyota is the only service department that has worked on my Rav 4. When the tires with Wheel Key Lock, I could not find it, and I had never used it, Toyota is the only service department that has worked on my Rav 4. When the tires were rotated they used a master key lock, the solution to the situation was to order a new one free of charge thanks to Chue and his manager. Whenever I go to Heiser for oil change, etc, everyone is always friendly and customer service is always 100% or more. More
by stacie23
Employees Worked With
Chue Lee
July 22, 2013
Joe Malinauskas is fantastic! He exemplifies true customer service. I will absolutely be buying other cars from him and will be referring him to friends. Joe Vicari Jr. was extremely helpful as well customer service. I will absolutely be buying other cars from him and will be referring him to friends. Joe Vicari Jr. was extremely helpful as well! The employees of this dealership make you feel like part of the "family!" More
by P1234567
Employees Worked With
Joe Malinauskas
July 16, 2013
Joe Malinauskas showed outstanding customer service. He made me feel as though he really cared that I got the best deal possible. He was not pushy and did not make me feel rushed. He worked with me until made me feel as though he really cared that I got the best deal possible. He was not pushy and did not make me feel rushed. He worked with me until I was satisfied with my purchase. He is an exceptional sales person and an asset to Heiser. More
by dmweber
Employees Worked With
Joe Malinauskas
July 06, 2013
This is the 23rd vehicle that I or a family member have purchased from the Heiser group. I always find dealing with Heiser very straight forward and friendly. I have recommended them to many of my friends. purchased from the Heiser group. I always find dealing with Heiser very straight forward and friendly. I have recommended them to many of my friends. More
by mnpmcdee
