Heiser Toyota

Used car purchase I went to Heiser purchase a particular car I saw on their web site and it was smooth from beginning to end and would definitely go back to purchase a I went to Heiser purchase a particular car I saw on their web site and it was smooth from beginning to end and would definitely go back to purchase a car again More

New Tundra Purchase Craig and Frank did a great job working with me on the new Tundra. Never felt pressured or oversold. Overall, Heiser is doing a great job by creating Craig and Frank did a great job working with me on the new Tundra. Never felt pressured or oversold. Overall, Heiser is doing a great job by creating the amenities of the VIP program. They communicated well while waiting for the truck to arrive. Best experience I have had purchasing a vehicle. Keep it up!! More

Purchase experience Honesty, integrity, and genuine care led to us coming to and purchasing from this dealership. Craig Strzyzewski was our sales rep and he did a wonder Honesty, integrity, and genuine care led to us coming to and purchasing from this dealership. Craig Strzyzewski was our sales rep and he did a wonderful and very thorough job of seeing through the purchase process with NO pressure. My Dad was part of a GM dealership for 30+ years so I understand the ins and outs of consumer relations in the industry more than most. Customer pressure is a turn-off,...plain and simple. Since the purchase, Craig has followed up on more than one occasion to see if we are totally satisfied to date,....which we are. Thanks Craig...and thanks Heiser Toyota More

Great used car buying experience! Roger made buying my new-to-me car, a 2006 Prius, a breeze. We actually communicated back and forth via text, which was super convenient. Before I eve Roger made buying my new-to-me car, a 2006 Prius, a breeze. We actually communicated back and forth via text, which was super convenient. Before I even set foot in the dealership, we had worked out our deal and the financing options. When I arrived, all I had to do was take the car for a test drive and then sign the paperwork. Roger was pleasant and full of positive energy throughout the entire process. He made sure all of my questions were answered, and he made me feel fully at ease. When it comes time to look for another Prius, I'll definitely check with Roger first. More

Bought a 2008 toyato Camry It was $10,998 and 132,000 miles..... They didn't take a dollar off the sticker price, which is surprising because for such a big dealer who isn't sho It was $10,998 and 132,000 miles..... They didn't take a dollar off the sticker price, which is surprising because for such a big dealer who isn't short on funds: but because of the lemon law on used cars at a dealership I said yes... Lis made it a quick process when I said yes, so I didn't have to keep thinking about it. My salesman Donnie was really friendly and patience. Easy to talk to as well. He walked me thru the used sales lot and we test drove the car twice. Thanks Donnie and Lis! More

Replacing a vehicle after an accident. We were shopping for a new SUV after ours was totaled in an accident. We visited a total of five dealers looking for a used vehicle to replace the on We were shopping for a new SUV after ours was totaled in an accident. We visited a total of five dealers looking for a used vehicle to replace the one we lost. Our experience at Heiser exceeded all the others by far. When we arrived the sales team was very busy and one of the salesmen handed us off to Joe Malinauskas once he was freed up (have never known a car salesman to put customer service above a potential commission in my life). Joe treated us with respect and really listened to what we wanted. He showed us a few vehicles and then allowed US to decide which direction we were going from there -- the ultimate in low pressure sales. We test drove a few and decided to put some money on one to hold it while we thought about it. It turns out the couple who test drove that vehicle just before us had put an offer on it. Joe showed us a similar vehicle and we took another test drive. There was a rubbing sound in the back breaks of that vehicle. Joe promised to have it taken care of. The next business day we got a call that they had put new pads and rotters on the back breaks of that vehicle. I have heard dealers say they stand behind their certification process but these folks really mean it. Before going on the lot the vehicle had already gotten new brakes on the front and four new tires. Never once did we feel that our wishes as a customer were not being considered. The price may have been a few hundred dollars more than the lowest price we found on the Internet but for a vehicle with all new brakes and tires we could not pass it up. The finance person explained everything clearly, didn't force feed the service contract options, and even handled the renewal of the plates we were transferring. It is safe to say that I hate car shopping. But it is also safe to say if all my car shopping experiences had been like this one I would not hate car shopping at all. I highly recommend Heiser. More

Heiser staff review Service was excellent. Very accommodating and willing to work with us to make a deal. Donnie and the rest of the staff we worked with did a great job Service was excellent. Very accommodating and willing to work with us to make a deal. Donnie and the rest of the staff we worked with did a great job at connecting with us as customers. Would recommend for future service. More

Lease of 2014 Toyota Corolla Heiser Toyota delivered good, quality service throughout the leasing process. I had several knowledgeable salesman educate and inform me of my options Heiser Toyota delivered good, quality service throughout the leasing process. I had several knowledgeable salesman educate and inform me of my options and answered all my questions thoroughly. They took the time to break down my payment options, how the installments would change based on certain criteria and presented a clear understanding of what to expect when I signed my contract. I had little to know issues, with the exception of a delay with finances due to high volume of customers. It was a Friday afternoon when I leased the car, so the delay is understandable. Donnie Her and Bill Lawrence were instrumental in the leasing process. They both have great attitudes and know the product and leasing process well. I have received follow up calls from Donnie, ensuring that I am satisfied with my vehicle. Ella Golovina assisted me with the financial portion of the process and that went smoothly. She was able to answer any questions I had and made me feel very comfortable with the choices I needed to make. More

Leasing My experience at Heiser was exceptional. Considering I had limited knowledge of the process of leasing a new car, the employees were extremely helpful My experience at Heiser was exceptional. Considering I had limited knowledge of the process of leasing a new car, the employees were extremely helpful and patient. Every employee was courteous and straightforward in describing the process and paperwork to me. I feel I received a great deal on my lease as compared to other offers at other dealerships. My salesman, Donnie, was very friendly and I was impressed by his professionalism and honesty. He stayed with me throughout the lengthy process of constructing the lease to make sure I was comfortable with every step. I couldn't be happier with my experience at Heiser and I recommend them to anyone looking for a car. More

Great service! Would recommend to friend! Purchased a 2014 4Runner from Joe Malinauskas (my first new car) and had a really positive experience with little-to-no pressure. I would recommend th Purchased a 2014 4Runner from Joe Malinauskas (my first new car) and had a really positive experience with little-to-no pressure. I would recommend this dealer and salesperson to a close friend! More