Heiser Toyota

Craig Strzyzewski - It was a pleasure! I contacted Heiser by email through their website on a Friday. I had found a car that I was interested in for my son that Heiser had listed on Autotr I contacted Heiser by email through their website on a Friday. I had found a car that I was interested in for my son that Heiser had listed on Autotrader.com. Craig contacted me to let me know that the vehicle was still available and he sent me information. We established an appointment for that afternoon and Craig had the car ready when I arrived. The car was clean and well maintained (I appreciate that the Carfax was listed right on the website.) After a test drive, I made what I thought was a fair offer, which was accepted in lieu of my son's approval, as he was to be the primary driver. On Monday evening we came back to the dealership and my son test drove the car and liked it. Craig took time to review everything about the car with my son. He treated my son as if he was the buyer. Craig is a good listener and communicator. He reads people well. It was a pleasure. Frank Balderston was organnized and did a nice efficient job with the paperwork. My son and I thank Frank for his service to our country. More

Scott Buth went above & beyond! I contacted Scott Buth to share what type of used vehicle I was considering. He immediately emailed me several choices. We made arrangements to meet I contacted Scott Buth to share what type of used vehicle I was considering. He immediately emailed me several choices. We made arrangements to meet the same day, and after learning what I was currently driving, he narrowed it down for me. When I arrived, I fell in love with the first vehicle he chose & purchased it the following day! Scott was awesome, professional, friendly and knew exactly what I would need for my lifestyle. I was also impressed that the manager, Steve, took the time to come over and greet me. I can't speak highly enough regarding this entire process. Scott and his co-workers were terrific! More

Ron Ripple is an A+ Auto Salesman I am very pleased with the service I received at Heiser Toyota. Most especially refreshing was the customer service and professionalism of Mr. Ron Rip I am very pleased with the service I received at Heiser Toyota. Most especially refreshing was the customer service and professionalism of Mr. Ron Ripple. I'd been in the dealership a handful of times, and wasn't truly certain I was ready to purchase a new vehicle. He wasn't condescending, and made me feel comfortable throughout the whole process. The evening I decided to purchase my Prius C, I stopped in after a softball game, and had my Golden Retriever Sadie with me. She's a certified Therapy Dog, and EVERYONE there was in love with her. I wasn't planning on getting it then, but Ron and the others were so welcoming for myself and my dog. All in all, I LOVE my new car, and will definitely purchase from them again. I've already passed his information along to a couple co-workers. More

amazing I came in for a used small SUV, but working with Shahat Mohammad he showed me that a new car would work out better for my parents since I never had cr I came in for a used small SUV, but working with Shahat Mohammad he showed me that a new car would work out better for my parents since I never had credit. Ended up getting a much better car at a great price with better features. I would definitely recommend everyone to this dealership with out a doubt. More

Respectful salespeople I came in to the dealer with a True Car quote and they not only honored it but tried to match a quote that was even lower then theirs. They were grea I came in to the dealer with a True Car quote and they not only honored it but tried to match a quote that was even lower then theirs. They were great! More

Stepping up Donnie did a great job listening, instead of "selling"! My previous experience with used car salesmen was typical of what we all know we don't want, Donnie did a great job listening, instead of "selling"! My previous experience with used car salesmen was typical of what we all know we don't want, but Donnie was different. He listened, responded to each of my requests intelligently and professionally. I will definitely reach out to Donnie when I'm ready for my next car. More

Great deal! Great sales rep! Donnie Her did a great job for me when I bought my new Camry! I did my homework on the internet and had narrowed my search using Consumer Reports TRUE Donnie Her did a great job for me when I bought my new Camry! I did my homework on the internet and had narrowed my search using Consumer Reports TRUECar estimate which required me to leave a phone number so the dealer could contact me. Donnie was the one who called me. He was polite and projected a desire to serve me, the customer. When I went in to the dealership, he did not disappoint and was not pushy. He patiently went with me through three test drives and was there to help my wife and me get a fantastic deal. Kudos to the sales manager who asked the GM to honor the final request we needed to make the purchase. Kudos also to the GM who approved the request. The price we paid was under invoice and we qualified for 0% financing. A great deal for us! The slight negative was the length of time I had to wait to get the credit approval. That seemed to be due to the end of the day and a lot of sales. More

Great buying experience Ron Ripple did a great job from start to finish in getting me in my new 4Runner. Ron is highly ethical and very thurough as a Sales person. I would Ron Ripple did a great job from start to finish in getting me in my new 4Runner. Ron is highly ethical and very thurough as a Sales person. I would not hesitate to recomment Heiser Toyota or Ron Ripple. More

Sales dept."outstanding" service dept. not so much. My salesperson,Donnie Her, was outstanding! I'll be the first to admit that I am not the easiest customer to work with but Donnie was friendly,helpful My salesperson,Donnie Her, was outstanding! I'll be the first to admit that I am not the easiest customer to work with but Donnie was friendly,helpful, and showed extreme patience with me. I was pleased with the sales dept. as a whole and in particular I found Rex Holtz to be a stand up guy. When there was a mix up with an appointment, Rex went the extra mile to make sure that I was treated like a long time customer rather than the first timer that I actually was. I found the parts dept.to be knowledgeable and helpful. Except for Melissa Janke, too many bad experiences and not enough professionalism to say the same about the service dept. More

I had a really awesome experience with Donnie. I had a fun time at Heiser Toyota with Donnie. He is really down to earth and a fun guy to be around. He made me feel right at home and treated me wit I had a fun time at Heiser Toyota with Donnie. He is really down to earth and a fun guy to be around. He made me feel right at home and treated me with great respect. Normally a young kid like me wouldn't be given the time of day and a car dealership. But Donnie and the whole Heiser Toyota team made me feel right at home. I drove from Peoria, IL to Milwaukee, WI to go pick up my car. It is a used 2011 Honda Civic Si. I got a really great price on it and I love the car. I would definitely make the 4 hour drive to go there again!!! More