Heiser Toyota

Excellent Friendly and knowledgeable and honest people and helpful and caring. They were not pushy or rude nor impolite. The atmosphere was also nice and clean. Friendly and knowledgeable and honest people and helpful and caring. They were not pushy or rude nor impolite. The atmosphere was also nice and clean. More

No hassles, good price Everyone was very nice. My salesman Al was very efficient and experienced. I felt I got a good deal. I liked the extended warranty on the used car Everyone was very nice. My salesman Al was very efficient and experienced. I felt I got a good deal. I liked the extended warranty on the used car too. More

We were denied our free oil change Our experience with buying the car was amazing, one of the few good experiences I've ever had buying a car. The service center has been almost the op Our experience with buying the car was amazing, one of the few good experiences I've ever had buying a car. The service center has been almost the opposite. It is a long lead time, sometimes several weeks out to get the included toyota care maintenance done on the car. The customer service up until this point was decent, but when we tried to take our car in for the final, 25,000 mile service (we were at 28,000 miles at the time), we were denied the included oil change because "we were past 25,000 miles". My wife tried to argue, but the service rep was adamant. Further, Toyota Siennas have been having issues with the rear sliding doors not stopping and reversing when an obstacle is sensed in the path while closing. We went in for our free checkup for this, as the doors almost closed on the abdomen of our 2 year old daughter. The door DID NOT stop when it started pinching her, nor did it stop when I grabbed the door and pulled back. I had to pull the door handle to activate the motors in reverse. Of course, they couldn't replicate the issue in the shop, and so nothing was done to remedy the issue. I suppose Toyota is going to have to get sued several times before they will actually take any real action. Look, I love my Sienna, it is one of the best vehicles I've ever owned. My problem is with the service center not honoring a contract because we were past the recommended mileage AND the lack of concern regarding what could become a serious issue with the sliding door issue. Get your act together and treat the loyal owners the same way you treat the people initially buying your products. More

Fast, but Heiser is not going out of their way to help me. Working with Heiser on a warranty claim, but it has taken months with little help from Heiser. It was not until Toyota Motor got involved that there Working with Heiser on a warranty claim, but it has taken months with little help from Heiser. It was not until Toyota Motor got involved that there was any help from Heiser. Even now, with most of my dash missing, Heiser is not really interested in helping me. I have been very patient, but my patience is wearing thin. I wish Heiser was working for me. They are ambivalent, and that is frustrating. I wish you had a place to upload photos so I could show you the dash of my Highlander. Heiser removed the screen, but now I have no heat / cool / vent control / defrost.... I do not feel that it is safe to drive the car at this time, so I am driving my wife's car. More

Excellent service. My scheduled appointment was just for an routine oil change and to have my brakes checked. Prior to my arrival, my file was located in the system and My scheduled appointment was just for an routine oil change and to have my brakes checked. Prior to my arrival, my file was located in the system and was reviewed. Sitting down with a representative, I was first informed there was a recall on an airbag I was not aware of. The part was in stock, so they offered to replace it that same day. Waiting for my car to be serviced, the service representative I was working with came out & mentioned my brakes needed to be replaced. I was told exactly what needed to be done & the cost. It was mentioned that I could have the brakes replaced that same day, with an extended wait time of appx. 30 minutes... My car was serviced & ready to go within 90 minutes. Excellent service. I will definitely be recommending Heiser Toyota's service center to others. More

Above and beyond No matter if I come in for maintenance or it’s time for me to turn in my leased vehicle, I am always treated with respect and kindness. My latest vi No matter if I come in for maintenance or it’s time for me to turn in my leased vehicle, I am always treated with respect and kindness. My latest visit was to lease my next next vehicle. My sales person was Al Hussain; always a pleasure to work with even when I am being less than decisive. He wants to be sure you’re informed before you make your decision and once you do, does all he can to make sure you’re happy. I met another team member, Shahat Mohamed and was very impressed with his friendly professionalism. I love this dealership; they’re a wonderful group of people and want nothing but the best for their customers; both returning and new More

Great experience I had a great experience with Al Hussain purchasing my vehicle here. He was very friendly and made the process easy and very informative. I felt confi I had a great experience with Al Hussain purchasing my vehicle here. He was very friendly and made the process easy and very informative. I felt confident about all aspects of my experience, I will definitely return for service here and would recommend the dealership and Al. More

Great Customer Service Had another great experience purchasing a new Camry from Al Hussain. He makes the whole process so easy. Will be back for our next purchase. Had another great experience purchasing a new Camry from Al Hussain. He makes the whole process so easy. Will be back for our next purchase. More

Friendly Experience I dealt with Joy for sales and Goran for the F&I group. Both were very friendly and the process went smooth. Toyota financing was even able to beat my I dealt with Joy for sales and Goran for the F&I group. Both were very friendly and the process went smooth. Toyota financing was even able to beat my credit union rate. There were some prep work issues that took a while, but the sales manager kept checking in with me to update on the status and even provided a Toyota hat as an apology. More

Oil change Chue is absolutely wonderful. He knows what he’s talking about and very nice to the customers. The area is nice and clean. And thanks for the snacks. Chue is absolutely wonderful. He knows what he’s talking about and very nice to the customers. The area is nice and clean. And thanks for the snacks. More