Heiser Toyota

Just got an oil change, tire rotation, Brian answered all of my questions about another problem I had with the sliding door. He was honest and courteous and wasn't condescending like some service agent all of my questions about another problem I had with the sliding door. He was honest and courteous and wasn't condescending like some service agents can be. He was awesome! He even had my van washed! I will definitely be back! More

After the first visit at this dealership in 2011, when we were treated so good, we felt that we owed the dealership a second chance with the leasing of another vehicle. We feel that the dealership treated u were treated so good, we felt that we owed the dealership a second chance with the leasing of another vehicle. We feel that the dealership treated us like they wanted us to come back, so we did. They sure go out of their way to make you feel like they really want your business. Great, friendly personnel who work their hardest to get you the best deal possible. More

The service was quick and they worked around our schedule. We needed to purchase a card quickly due to a fire at our home. Both our cars were totalled. schedule. We needed to purchase a card quickly due to a fire at our home. Both our cars were totalled. More

Overall, I had a decent experience with Heiser Toyota. They had the vehicle I was looking for, and provided me with the complete history report of the vehicle. They couldn't do much on the price, as they They had the vehicle I was looking for, and provided me with the complete history report of the vehicle. They couldn't do much on the price, as they said it was "internet priced". I would buy from them again, if they could be a little more competitive on pricing. More

Dishonest dealership. These guys low ball you on phone to get you into dealership. once you are there , they jack up the prices. Dont make promise that you cannot full fill, Shame on you Heiser Toyota. I get you into dealership. once you are there , they jack up the prices. Dont make promise that you cannot full fill, Shame on you Heiser Toyota. I finalized the deal with sales person name Ryan Withenburg with his manager Tom Enters whispering in the back about service fee of $194. So the price they agreed to on phone was $30500 with Couple of options for toyota sienna XLE. Also they pressured me on phone telling me that this price is good only if i stop in make deposit as they still had to locate a vehicle. Ryan told me on phone that I will be taken care of by his manager Tom Enters as he is only scheduled to work till 5:00pm I reached in evening at schedule appt time. Tom Enters made me wait inspite of my appointment. Then he comes tells me that price is $30900, I was ready to walk out but was also excited to buy a car, so stayed. Tom Enter send another sales person to deal with us (As he is mananger and has to seat in his cabin). I explained salesperson about our deal and I was ready to put in the deposit at $30900 with options agreed upon earlier. This sales person writes me down the price of 30900 and lists options on a peice of paper, so we thought things are ok. Next thing we know is he talks to Tom Enters and comes back with saying that price of $30900 is without any options.(options will be $500 extra). General Manager Pat Pomeranz stops to talk with Tom Enters in his lil cabin. Salesman is dispatched to tell us that they cannot make a deal at $30900 with options included. Dont make promise that you cannot full fill, Shame on you Heiser Toyota. More

Everyone I can into contact with at this dealership was extremely friendly. I feel like they went above "good" customer service. I told Brian what I was looking for and he came back with several options extremely friendly. I feel like they went above "good" customer service. I told Brian what I was looking for and he came back with several options for me to choose from. I usually have buyers regret when spending a lot of money on something, but I felt comfortable with my choice. Anytime I hear a friend or family member say they are looking to buy a new or used car, I will recommend Heiser. I will also tell them to speak to Brian! More

Best car buying experience both my husband and I have had. Pre-buying Research: When we decided on a new Toyota truck my husband contacted his preferred dealer and I checked out almost every dealer had. Pre-buying Research: When we decided on a new Toyota truck my husband contacted his preferred dealer and I checked out almost every dealer within 100 to 200 miles. I checked stock, ask questions and set up a contact/sales person to work with. Heiser did things right from the start. They respected my wishes to contact me using e-mail during this stage, the e-mails were from a real person that actually provided the information I requested and provided useful information I didn't ask. I also didn't get tons of generic/bulk e-mails from unknown or duplicate people at Heiser like I did from others. Pros- e-mailed me like I asked, gave me the info I asked for, initial pricing given was real/transparent/a true fair price Cons- 1 or 2 bulk e-mails sent over the course of approximately 2 months Coming in: When it was time to test drive, James and everyone at Heiser were really helpful without being pushing in any way. I'm not only a new mother, but I have a demanding job and can't predict when I might be done for the day to even schedule an appointment very easily. I believe it took me almost a month to find time in my schedule. James did not get impatient with me in all that time. When I had an unexpected cancellation, James was able to get me in for a test drive with short notice (in fact it was shorter notice than I think is respective to give another professional and I thank him for that). Pros - not pushy, able to accommodate busy schedule Cons - not available at 5 am for a test drive **JUST KIDDING; the sales hours were more than accommodating - no cons** In Person Experience: Once at Heiser, everyone was professional and friendly. The place was set up well and had some great features like comfortable couches, great lighting, children's area and refreshments. I really enjoyed talking to everyone there. I observed other sales people/customer iterations and was very pleased. Anyone of them would have been good, but James Hicks was great. James was very knowledgeable with all my many questions. He took the time to listen to me and understand my needs. If he didn't have the answer off the top of his head, he found the answer for me. I really enjoyed myself at Heiser. When I came back with my husband, James zeroed in on all of his needs. He helped us find the right truck for the both of us. Pros - the employees, Sales experience of James Hicks, comfortable place to be Cons - none to speak of Purchasing: Negotiate a price was relatively painless. We worked out a great price with the features/accessories that sold both myself and my husband. Every department worked hard to send us home with our Toyota Tundra that day. I am really grateful to everyone for working so hard. I can't wait to get my scheduled service so I can stop in to say hi and thank everyone again. Heiser Toyota will be our first choice for our next new or used car without a doubt. Pros - relatively painless negotiating, great price Cons - none Overall: pros - Great car buying experience. Fair price from the start. Good people to work with and a great product. cons - one or two bulk e-mails More