Heiser Toyota

Great salesman Friendly Stayed late after hours to finish deal Very happy with salesman and dealership Would recommend this dealership and salesman to anyone wan Friendly Stayed late after hours to finish deal Very happy with salesman and dealership Would recommend this dealership and salesman to anyone wanting to purchase a car More

Always a great experience! When looking for our new vehicle this year, we choose Heiser over other local dealerships due to a great experience a few years ago. Roger is always s When looking for our new vehicle this year, we choose Heiser over other local dealerships due to a great experience a few years ago. Roger is always so helpful and makes the process hassle free and quick! We will drive the extra distance to use Heiser whenever we can. More

Smooth Experience After a serious accident, I was in need of a new car. My parents had previous experience working with Al so they referred me to him for my next car. A After a serious accident, I was in need of a new car. My parents had previous experience working with Al so they referred me to him for my next car. After sorting out some initial confusion about what I was looking for, Al was on top of everything and found me the car I wanted. He kept me informed throughout the whole process and had a lot of knowledge. Not to mention, he was very friendly, professional and personable. Al helped take the pain out of an otherwise difficult situation. And Lis was very helpful with all the finances and paperwork. More

Friendly and Honest An unfortunate deer hit causing a totaled vehicle which in turn needed to be replaced. Decided to buy a new used vehicle. Had prior positive/prior ex An unfortunate deer hit causing a totaled vehicle which in turn needed to be replaced. Decided to buy a new used vehicle. Had prior positive/prior experience and met with Al Hussain, We were not sure what we wanted and he assisted by looking at a few vehicles. Came close to purchasing one, but could not agree with the wife. Long story short found a vehicle we liked from a different Heiser location and they had the vehicle brought to this dealership and we ended up purchasing it from Al. All around pleasant experience. Thank you Al and Thank you Jessica. More

Very happy The whole staff was pleasant and kind. They made my purchase easy and they were very helpful. Even after my trade in, I forgot some things in my truck The whole staff was pleasant and kind. They made my purchase easy and they were very helpful. Even after my trade in, I forgot some things in my truck and they help me retrieve my things. I'm very happy with my experience. More

GREAT DEALER I worked with Al Hussain, and he was great. He was warm and friendly as well as knowledgeable about the 4 Runner and Tacoma. I Spent some time at the I worked with Al Hussain, and he was great. He was warm and friendly as well as knowledgeable about the 4 Runner and Tacoma. I Spent some time at the dealership in making my decision and Al took the time to explain the details of the vehicles and he wanted me to be happy with the purchase. I had great experience at Heiser Toyota and is truly my dealer of choice. More

Confusing and Frustrating Experience My wife and I road tested a toyota and were told by the salesperson that 3 months of satellite radio would be included in the sale and an interior acc My wife and I road tested a toyota and were told by the salesperson that 3 months of satellite radio would be included in the sale and an interior accessory would be included also. Once I got home after purchase neither of these things were included. I called to get the interior item added and they said the salesperson made a mistake and they would sell it to me for a discounted price. I asked to talk to a supervisor and got the same response - so I asked the dealer manager to call me back and then they finally included the interior feature (less than 100 dollars). The salesperson said she said that when we test drove another car but we only test drove one! The car doesn't come set up with satellite radio so I didn't pursue it. As part of the purchase I paid to get remote start added and they said I just had to make an appointment to get it installed. I called the service dept and made an appointment for the next week. I brought my car in before going to work and used the shuttle service to get to work. Once at work I got a call telling me that there were no mechanics schedule to install remote start and they asked me who made the appointment! I rescheduled for the next week and it did get installed then. I tend to operate from a "3 strikes and you're out" rule when dealing with companies. Heiser is definitely OUT. More

Great experience, happy customer Had a wonderful experience here. Called to set up a test drive. When I got there, they had the car ready for me. They were upfront about everything an Had a wonderful experience here. Called to set up a test drive. When I got there, they had the car ready for me. They were upfront about everything and trading in my old car was easy. I did not feel pressured, and was treated as though my business was important to them. I left the same night with the car I wanted and am very happy with my decision. I will definitely look to shop here again in the future. Thank you for everything. More

Friendly, low pressure, good listeners to what we wanted We really appreciated the low pressure experience we had at Heiser and the customer care we received from our sales consultant Alex Hall. Lis and Sha We really appreciated the low pressure experience we had at Heiser and the customer care we received from our sales consultant Alex Hall. Lis and Shahat were equally attentive to our needs. More