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Heiser Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
7,445 Reviews
Heiser Toyota is a Premier Toyota Dealership on West Metro Auto Mall in Milwaukee. The company has been a family owned business for 100 years. Our commitment to Customer Excellence has earned us the Toyota President's Award multiple times. Our focus is to treat all our customers as our special guests throughout the lifetime of their vehicle ownership. Our service technicians are factory-trained and certified, working with OEM warrantied parts. Heiser Toyota works with the latest diagnostic equipment to assess your vehicle's immediate needs. Plus, we offer courtesy transportation, kids play area, free WiFi, a comfortable waiting area with complimentary refreshments, popcorn and coffee. Every service at our dealership comes with a complimentary car wash too. Today's Your Day at Heiser!
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11301 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 7,445 reviews

February 06, 2024

He called when my car was finished and explained what i needed done & price. More

by nikkij663
Recommend Dealer
Yes
Employees Worked With
Matthew F.
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Jul 29, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

I waited 2 hours for tire rotation & oil change. Only to return Feb 3, to be told I need new tires More

by MSALLATTITUDE28
Recommend Dealer
No
Employees Worked With
Chris
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Feb 10, 2024 -

Heiser Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 06, 2024

My Family and I had a great experience in Heiser Toyota and Altaf is a great helpful salesman. More

by estebanflores.service
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shahat Mohamed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Altaf and our team, and we look forward to working with you again. Today’s your Day Jessica Phillips - General Manager 414-357-2100 jphillips@heiser.com

February 05, 2024

Communication was great and vehicle was ready sooner than expected Provided answers to all of my questions More

by Adrienne
Recommend Dealer
Yes
Employees Worked With
Service dept
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Feb 05, 2024 -

Heiser Toyota responded

Adrienne, Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2024

The experience was very good. The person I worked with was professional and courteous and the my car was serviced within the timeframe he set More

by ddkrahn
Recommend Dealer
Yes
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Feb 05, 2024 -

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2024

Great service on my car and gave me great information for future references He really informed me about my car More

by CNAVARRETE0
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Feb 05, 2024 -

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. Chris and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2024

Delighted Service was quick and easy, in and out within approximately 30 minutes, Service Advisor was professional and friendly. Free car wash was an added plus. More

by RJMORGENSON
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Feb 05, 2024 -

Heiser Toyota responded

RJ, Thank you for your business and this review. We're happy to hear Chris and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2024

Great service. Speedy and good work. Clear communication Thomas provided great service. The work was done well and swiftly. There was clear communication on what wa More

by ADAMGARSKI2000
Recommend Dealer
Yes
Employees Worked With
Thomas
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Feb 05, 2024 -

Heiser Toyota responded

Adam, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Thomas met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2024

Great experience! Chris was great to work with getting my tires replaced and an alignment completed More

by vtxdave
Recommend Dealer
Yes
Employees Worked With
Chris Dixon
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Feb 05, 2024 -

Heiser Toyota responded

Thanks for sharing about your experience with Heiser Toyota. Chris and our team appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 05, 2024

Great service. Tom was great. Tom is a great service representative and Heiser Toyota has been my trusted service provider for over 10 years. More

by SARMACOST
Recommend Dealer
Yes
Employees Worked With
Tom
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Feb 05, 2024 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Tom and our team. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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