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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,699 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,699 reviews

July 01, 2021

They bump my car, I had to wait for 6 days. And I think that bump did impact something and I later noticed a screw was missing in the front and the wheel did scratch some potion of the front . More

by Sukant.bishi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marius Kupstas
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Jul 06, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

June 30, 2021

Good staff, expert service, good work, good customer service and timrr eggy service More

by R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Beck, Peter Cooney, Renhart Elaisha
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Jul 01, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 24, 2021

Dave and staff did a nice job helping us pick out a new Lincoln. He was very informative and professional. Got us in and out in a reasonable amount of time. Nice Job Heiser Ford Lincoln More

by djcham1386
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

June 24, 2021

Staff was extremely helpful and patient. Went above an beyond More

by NELDAMNGOJA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Winfrey, Mike Lavin, Kristina Beck
Report | Print
Jun 28, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

June 24, 2021

Joe in the service department was incredibly communicative and courteous and the service was top notch More

by Joy v
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 28, 2021 -

Heiser Ford Lincoln responded

Dear Joy, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 24, 2021

Staff is always professional and willing to assist. Always make sure I get saving when available More

by LPARKS3757
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Can’t remember the service person but always professional , Brandi Winfrey, Kristina Beck
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Jun 28, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

June 21, 2021

Friendly, courteous, accommodating,, definitely willing to please and not arrogant More

by HALLIDAYS1729
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Peter Cooney, Renhart Elaisha, Marius Kupstas, Ryan Yelton
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Jun 24, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 17, 2021

I needed a new tire. Unfortunately, the wrong one was sent, but then the one that matched the number had a different tread. So we had to go back to the first one. It took 3 days to get things right. Ho More

by lindamtojek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Kupstas
Report | Print
Jun 21, 2021 -

Heiser Ford Lincoln responded

Dear Linda, Thank you for your feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. If there is anything else we can help you with, please don't hesitate to reach out. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 16, 2021

Good and quick.thank you you you you you you you you you you you you you you you you you you you you you More

by JYAMEOGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Peter Cooney, Renhart Elaisha, Marius Kupstas, Ryan Yelton
Report | Print
Jun 21, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 15, 2021

business complete. Number of requests (including this one) for reviews or feedback may be too excessive. Twenty five words MINIMUM? Yhat being said, service responses and response from sales people are e More

by RAHKNEE_99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lavin, Kristina Beck
Report | Print
Jun 21, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! We are pleased to see that you enjoyed your experience with the Heiser team. We greatly appreciate your feedback and look forward to seeing you again in the future. Hope you're enjoying your new ride!

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