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Heiser Ford Lincoln

Glendale, WI

4.1
1,699 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,699 reviews

July 10, 2021

Definitely solved the problem. Took a little longer to get an appointment but the service was great and Joseph was really helpful and thorough in explaining the problem. More

by SHAUNTEB02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 10, 2021

All service handled very professional and polite. Lincoln provides good benefits to your customers such as pick up and delivery at no cost to me the customer. More

by rmo4444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Winfrey, Peter Cooney
Jul 15, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 08, 2021

Had a great experience with Marius and the service team! I was in and out quickly, and the car wash was a plus. I will definitely be back! More

by taynnels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Peter Cooney, Marius Kupstas, Ryan Yelton
Jul 15, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 07, 2021

Heiser has taken good care of my needs, there was a glitch in communication but they made up for it with outstanding customer service and service of my car...thank you More

by All.de007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Ryan Yelton
Jul 07, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 06, 2021

Poor customer service! Scheduled services for three plus weeks & staff still could not complete the job fully roof racks are still broken!! I’m very displeased! More

by SCOTTLACKOVIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Jul 07, 2021 -

Heiser Ford Lincoln responded

Dear Scott, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. Your feedback has been sent to the appropriate management and we have looked into your concerns. Please feel free to reach out to our Service Manager Pete Cooney directly by phone at 414-247-8850 or by email at peter.cooney@heiser.com if you have any additional questions or concerns.

July 06, 2021

Amazing! The service dept was able to get me in on my only day off and completed the work in one day! The technician Nich even did an intense clean up job after the work was completed. ABOVE AND BEYOND! More

by Cargopher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nich Knuth, Peter Cooney
Jul 07, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 04, 2021

Always takes care of me and a place I can trust? More

by PC4444
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service Team, Marius Kupstas
Jul 06, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 02, 2021

Excellent. Good staff very professional and helpful. Made buying a used car experience good. More

by Russ Becker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordy and Mary Ann, Kristina Beck
Jul 06, 2021 -

Heiser Ford Lincoln responded

Dear Russ, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

July 01, 2021

Excellent all round experience! Everyone I worked with met my needs and exceeded expectations.very happy with my purchase and the entire buying process. Thank you! More

by JOSH.NORTH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Vajgrt, Kristina Beck, Jordan McGee
Jul 01, 2021 -

Heiser Ford Lincoln responded

Dear Josh, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

July 01, 2021

Very friendly and everyone willing to help. Very professional. A great dealership More

by GLORIASPENCER66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandi Winfrey, Kristina Beck, Blain Boudreau, Raja Khan, Jordan McGee
Jul 01, 2021 -

Heiser Ford Lincoln responded

Dear Gloria, Thank you for taking the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

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