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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,699 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,699 reviews

July 19, 2021

Great experience buying our latest used car at Heiser in Glendale. Our salesman Pat and finance rep Roxy were great throughout the whole process. From the initial conversation to the test drive then paperwo More

by damien.stojovic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Cardinal, Kristina Beck, Blain Boudreau, Jordan McGee
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Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Damien, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

July 19, 2021

Great car service and many more to come to keep us coming back, keep up the good work and we will see you soon thanks. More

by HUBBARDANTHONY192
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Kupstas
Report | Print
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Anthony, Thank you for the positive feedback! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 19, 2021

They have had my vehicle for over a month and still haven’t made any progress. I believe if it weren’t warranty related they would have repaired it by now. Send your car anywhere but there. Better yet More

by Millie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Marius Kupstas
Report | Print
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Millie, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

July 18, 2021

A bunch of crooks. The last you could do is fix the thing you're charging people for. They clearly don't know the first thing about Lincoln vehicles. Choose another shop for your car needs. More

by Jdpowell112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Yelton
Report | Print
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

July 16, 2021

This was our first time at Heiser and because of the salesman we will definatly return .It also is our first Lincoln and the salesman ,Dave took hhis time and not only showed us vehicles but explained More

by JOHNSALCHERT
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vajgrt
Report | Print
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear John, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new Lincoln!

July 15, 2021

Having a problem after repair and they are giving me the run around. Called manager and he has not been available nor is he/she returning my call. More

by bigtinyson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Cooney, Marius Kupstas
Report | Print
Jul 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Director Don Meyer by phone at 414-247-8984 or by email at dmeyer@heiser.com so we can better understand what happened during your experience.

July 14, 2021

Pat and Kristina have exceptional listening skills. Professional, trustworthy, clear communication. My needs were met without pressure. Have had 2 leases and bought my last car. More

by mchamberlain1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Cardinal, Kristina Beck
Report | Print
Jul 15, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that enjoyed your experience with Pat and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

July 14, 2021

Over all service area is usually good when I come there and work was done quicker than I was told. I recommend them anytime. I'll be back Friday for my next. More

by eriksmith927
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Peter Cooney, Renhart Elaisha, Marius Kupstas, Ryan Yelton
Report | Print
Jul 15, 2021 -

Heiser Ford Lincoln responded

Dear Erik, Thank you for the positive feedback! We are pleased to hear that enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 13, 2021

We’ve used Heiser for over 25 years for service and auto leasing. I’ve always had a great experience with both, even other car makes for service. More

by FORRESTROSENBERRY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lavin, Kristina Beck, Tony Mayen
Report | Print
Jul 15, 2021 -

Heiser Ford Lincoln responded

Dear Forrest, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you've continued to enjoy your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

July 13, 2021

Love Heiser Ford!! Patrick C is an awesome salesman...will always go back to him!!! ❤️ Have had 2 leases and bought my last car. Very good deal!! More

by DANIRIVERA4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Cardinal, Mike Lavin, Kristina Beck, Marius Kupstas, Jordan McGee
Report | Print
Jul 15, 2021 -

Heiser Ford Lincoln responded

Dear Dani, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that enjoyed your experience with Pat and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

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