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Heiser Ford Lincoln

Glendale, WI

4.1
1,699 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,699 reviews

August 17, 2021

Me experience was quite pleasant and painless. Everyone was courteous and helpful. I even received a free car wash. Great experience. I highly recommend Heiser Ford More

by chenaultinmilw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marius Kupstas
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 16, 2021

Brandi Winfrey and Kristina Beck made my car buying experience super easy! Brandi sat down and spoke with me to help me determine which vehicle would suit my needs. Very impressed with Heiser Ford!! More

by MzYanya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Winfrey, Kristina Beck
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

August 14, 2021

The service team was very helpful with my car buying and my service needs. Helpful with any questions and any suggestions was helpful. Got to test drive the vehicle before purchasing very helpful. More

by SARITA.FIFE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Winfrey
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Sarita, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 11, 2021

Great service, friendly and prompt. The car was spotless and ready to go on time. Hutch was amazing to work with. Sometimes women get treated like idiots at dealerships, but that was not the case with Hut More

by KELLIE_LOEB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2021 -

Heiser Ford Lincoln responded

Dear Kellie, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with Hutch and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

August 10, 2021

Very polite and personable. Efficient and quick. Explained every step involved. Very pleasant atmosphere in the waiting area. Walked me to my vehicle, even reminded me of my forgotten phone! More

by STEVENSEEKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Beck, Service Team, Raja Khan, Jordan McGee
Aug 12, 2021 -

Heiser Ford Lincoln responded

Dear Steven, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Hope you're enjoying your new ride!

August 08, 2021

The service manager was welcoming and friendly. He gave a thorough explanation of the suggested work. And it was completed in an appropriate and the promised time frame. The pricing.was fair. More

by THECONANTS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 05, 2021

Bad customer service will never have my car service at this location bad management didn't properly connect my battery held my car for four days More

by Vendorman1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team, Blain Boudreau, Peter Cooney
Aug 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

August 05, 2021

Heiser has been our go to car dealer since we moved to Milwaukee 30 years ago. We followed them from the East Side to Silver Spring and used them for service and new cars. They serviced my wife’s Jaguar f More

by FORRESTROSENBERRY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lavin, Tony Mayen
Aug 12, 2021 -

Heiser Ford Lincoln responded

Dear Forest, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 02, 2021

Kevin and the technicians gave great service. Communicated very well upon what was wrong with my car and were very thorough about the issues that had been found during this service check up. More

by Chimeng Xiong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin, Service Team
Aug 06, 2021 -

Heiser Ford Lincoln responded

Dear Chimeng, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 02, 2021

Generally quite good, but there have been several times that were disappointing. Nothing terrible but I’m trying to reach the minimum 25 words here. More

by mayerhoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 12, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and time to leave us a review. I do want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. We would love your feedback on what we could have done better throughout your visit at Heiser. Please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com with any additional feedback or concerns. Thanks and have a great day!

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