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Heiser Ford Lincoln

Glendale, WI

4.1
1,699 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,699 reviews

August 27, 2021

Good service friendly, good deals wouldn't go anywhere else. I love Ford dealership the vehicles i decided to buy never had problem with run perfectly. More

by CALHOUN -TREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristina Beck, Samantha Calmes, Peter Cooney
Sep 01, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 27, 2021

Work on my car was done satisfactory, but the survey company they hired has bombarded my phone with text messages aimed at badgering me into responding. Not pleased about that. More

by swansonlink
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lavin
Sep 01, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback! We are pleased to hear that you are satisfied with your service. Your feedback has been sent to the appropriate management in an effort to better our business. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 25, 2021

Always happy with Heisers service center. Professional, courteous and they do a good job. Happy to recommend them. Have had two cars from Heiser and always use there service center. More

by Scott.davisdesignstudio
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Heiser Ford Lincoln responded

Dear Scott, Thank you for taking the time to leave us a 5-star review! We are pleased to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 24, 2021

They do recalls on cars just to mess up cars so that they can get extra money for a customer. I’m never going back. More

by MARTINEREDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2021 -

Heiser Ford Lincoln responded

Dear Martin, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

August 23, 2021

Got car back covered w/dirt, & wood mulch. Thx to their lawn service. Didn't offer to wash it either. Excuse was th door i brought it there to fix. More

by bgordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr.
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for your business and feedback. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Pete Cooney by phone at 414-247-8850 or by email at peter.cooney@heiser.com so we can better understand what happened during your experience.

August 20, 2021

Always have a great experience at Heiser Ford, whether it’s purchasing a new vehicle or getting service for my vehicles. Would recommend Heiser Ford to my family and friends. They make you feel that you a More

by Bruce.repp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Driebel
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Bruce, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Aug 23, 2021 -

Bruce.repp responded

Aug 20, 2021 Bruce.repp "Always have a great experience at Heiser Ford, whether..." VERIFIED CUSTOMER Always have a great experience at Heiser Ford, whether it’s purchasing a new vehicle or getting service for my vehicles. Would recommend Heiser Ford to my family and friends. They make you feel that you are very important customers

August 20, 2021

In my opinion heiser ford lincoln is the best dealership in Milwaukee, they are customer focused and with employees like( joe vicari jr) assistant service manager,they will always be number one,joe was my s More

by ras4925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Driebel
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 18, 2021

They do a great job, fast, and reasonably priced. The 25 word minimum is a little annoying however. Great things can be said with less. More

by chitwoo6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 18, 2021

This dealership has not let me down. everything that was addressed has been taken care of and everything that is promised has been promised. Would recommend More

by Prabh98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 17, 2021

They were honest about how long it could take due to how backed up they were. They followed up with me letting me know a couple days later that same time frame they originally gave but they were actually ab More

by Meli.smith22.ms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2021 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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