Heiser Ford Lincoln

Our dealer was very friendly. When we called 2 days after taking the car home. On a Saturday because the check engine light came on . our dealer was very quick to make things right taking the car home. On a Saturday because the check engine light came on . our dealer was very quick to make things right More

They care!! Everyone is friendly. The check-in was great. The receptionist kept us posted with an approximate time that service would be complete. Accommodations Are tech friendly and comfortable. great. The receptionist kept us posted with an approximate time that service would be complete. Accommodations Are tech friendly and comfortable. More

The team especially Zak and Blain were great to work with. First time Heiser customer and I plan to return. with. First time Heiser customer and I plan to return. More

Very helpful, friendly people. They don't make you feel pressured. Very easy to talk to. Would recommend them. I did this ALL ON LINE. With their help of course. And I will be 65 in February. They met me h pressured. Very easy to talk to. Would recommend them. I did this ALL ON LINE. With their help of course. And I will be 65 in February. They met me half the distance to deliver the car. Thanks again. More

This place has absolutely no transparency. I was quoted for a new water pump and water pump belt at $944. Which if you call any local mechanic, that is an outrageous price. I asked if I could have it towed for a new water pump and water pump belt at $944. Which if you call any local mechanic, that is an outrageous price. I asked if I could have it towed elsewhere and was told I'd be charged a $157 diagnosis fee. It cost a similar amount to have it towed elsewhere to do the repair after being told about this diagnosis fee. So I decided to just go ahead with the repair. Six days after dropping the vehicle off I was told that it was stuck on a rack with the power off, after being told the day prior it would be done that day. I asked if the repair was completed and if the car was just stuck, and was told it was not yet completed and needed 1.5 hours more work. I requested some sort of discount, as I had missed several days of work not having a vehicle, and was apparently too optimistic because I was harshly turned down. I was told they were booking appointments into January and that it's not their fault the power is out. I was not told appointments for routine maintenance had priority over emergency repairs, especially when these repairs are egregiously overpriced. It took another 4 working days for my car to be ready for 1.5 hours of work. And not only did it feel like I was being punished for requesting a discount, I was ultimately charged $1050 for a $944 quote. They charged me $57 for coolant, still charged me the diagnosis fee, . If you need emergency service, do not under ANY circumstance take it to this place. They will take advantage of your situation and charge you through the nose. Thank you for making me learn a lesson on whom to trust. More

We were welcome wonderfully !! Charlie was AMAZING VERY ; Kind Patient very helpful the service was excellent we spent like five hours at the dealership but we were treated like royalty!!! I have never bee ; Kind Patient very helpful the service was excellent we spent like five hours at the dealership but we were treated like royalty!!! I have never been impressed with Customer service like I was at your dealership with your staff they were excellent!!! We referred a lot of people to Charlie and the dealership for the outstanding service and the way we were treated it was a wonderful experience More

Heisher ford Heiser Ford is a good car dealership please where you can always take your car and the service is a one job people there they know what they're doing the mechanics are A1 I would recommend this where you can always take your car and the service is a one job people there they know what they're doing the mechanics are A1 I would recommend this shop to anyone so this is Mr Perkins speaking yes More

Great job on my vehicle,but even a simple oil change can take more than an hour or more take more than an hour or more More

A contact from Heiser has always repliedto my requests A contact from Heiser has always replied to my requests for help. All this new technology requires continuous interpretation. Learning to apply the A contact from Heiser has always replied to my requests for help. All this new technology requires continuous interpretation. Learning to apply the technology makes this car unique. More

Some fluids were not filled. I always encounter great customer service but it seems as if they always miss something with the inspection. customer service but it seems as if they always miss something with the inspection. More