Heiser Ford Lincoln

Ordered my Bronco October 21…picked my baby up in March! The staff is awesome. They made sure everything was taken care of and all the transactions went smoothly. I’d like to especially thank my salesman The staff is awesome. They made sure everything was taken care of and all the transactions went smoothly. I’d like to especially thank my salesman Zak! He was the bomb! He was knowledgeable and what he didn’t know he made sure to find out and communicate that with me. I will definitely refer Heiser to my family and friends and look forward with continued business as I get my new Bronco serviced!!! More

I’m a new client of Heiser Lincoln, and I was impressed with the staff. My car had to go to service then the body shop for some minor work and Heiser handles the transfer. Again, I cannot say enough about with the staff. My car had to go to service then the body shop for some minor work and Heiser handles the transfer. Again, I cannot say enough about the staff, smiles, offered assistance, knowledgeable, and everyone was very professional. I did take advantage of Lincoln’s concierge service which is great, they bring a free loaner and take my car,and bring it back upon completion, and no waiting around a dealership. More

I’ve been impressed by Heiser from day 1, everyone is friendly, polite, offers help, smiles,.The workmanship excellent and then my car went to the body shop, for replace parts I had broken somewhere. A friendly, polite, offers help, smiles,.The workmanship excellent and then my car went to the body shop, for replace parts I had broken somewhere. A couple of peoples names I’ve had contact with and who stand out My sales person - a Brandi Winfrey (awesome) Rob in the body shop More

Friendly, helpful staff. Everyone seemed to appreciate and respect each other. Communication was clear and service was quick. Left w my car cleaner than it’d ever been, which Everyone seemed to appreciate and respect each other. Communication was clear and service was quick. Left w my car cleaner than it’d ever been, which was a real surprise treat. More

My daughter took her truck in to be repaired. She was informed it would be a week for repair. After a week, she called to check on an update. She was told another week. She made many attempts to She was informed it would be a week for repair. After a week, she called to check on an update. She was told another week. She made many attempts to get a clear date for repair. Without avail, I stepped in to get a timeline, due to, she needed the truck for work and school. The service department did not deem this urgent. So, they took over an entire month to make a repair that took 1 1/2 days and that was only after I came into the shop. I do not want to assume racism was a factor, but what else could it be? Most of the African Americans that were in there were having an issue. Respect is minimal for people of color and implicit bias is evident. Even the service representative, she was rude. Please reevaluate your procedures and practices. Money is the same color! Oh yeah, claiming you are giving a discount by increasing the price and then showing a reduction is not a discount!!! LMBO More

My salesman hutch was very helpful professional and explained all my options but your people who worked in service seem to be a little bit disorientated or should I say confuse maybe they were in train explained all my options but your people who worked in service seem to be a little bit disorientated or should I say confuse maybe they were in training but in times past when I was there and received service from the service department everyone was on point and on the same page. More

I have bought 8 vehicles there since 2011. They are very satisfying to deal with They are very satisfying to deal with More

It was a pretty fast experience but at the same time I feel like it was kind of rushed feel like it was kind of rushed More

Liked the fact I was able to test drive it seemingly right as I walked in thru the door so I could get a good feel of the car and what its like driving it. Overall was a pretty smooth process and Hutch right as I walked in thru the door so I could get a good feel of the car and what its like driving it. Overall was a pretty smooth process and Hutch was an amazing salesman More

Good work, communicative, helpful and reliable. Timely with the completion of the work when promised Timely with the completion of the work when promised More