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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,698 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,698 reviews

May 31, 2022

They always take care of me with professional service. I'm happy to know they care. More

by TDDOYOU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
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Jun 06, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 26, 2022

Friendly staff, time estimate for the service was correct. While waiting, other staff walked by and they were all friendly, saying hi or smiling as they passed. More

by Michele
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t recall names
Report | Print
May 26, 2022 -

Heiser Ford Lincoln responded

Michele, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 26, 2022

Patrick was an excellent salesman in our transaction for our 2022 explorer ST and followed through on questions I had after the sale. More

by BAKERJAA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Cardinal, Blain Boudreau
Report | Print
May 31, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Patrick was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

May 26, 2022

The concierge service didn't happen. I ended up taking my car in. Service provided was prompt and I was given a small discount. Appreciate the car wash and cleaning of mats! More

by BAWRI227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
My, Service Team
Report | Print
May 31, 2022 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

May 17, 2022

Good salesmen. Jason kept me informed of my Explorer build every step of the way. Informed me it was on the lot before it was even unwrapped. When I took delivery h More

by Tvictoreen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blain Boudreau, Jordan McGee, Jason Behling
Report | Print
May 17, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Jason was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

May 16, 2022

My car was left with mud all over the carpet and mats after it was detailed & the frame was bent from putting it on the lift. Usually when I pick it up my car is left a mess grease on the door, paper mat More

by anngiuffre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mercedes Taft
Report | Print
May 17, 2022 -

Heiser Ford Lincoln responded

Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. . I want to assure you that this does not align with our company standards or expectations. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience.

May 16, 2022

A little slow on getting the work done but other then that pretty good. J More

by Tony McAlister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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May 17, 2022 -

Heiser Ford Lincoln responded

Tony, We apologize for the wait you experienced, please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit

May 11, 2022

I,M TOTALLY NOT SATISFIED WITH THIS SERVICE I AM GOING TO HAVE SEE THIS THE MANAGER SOON. More

by KENNETHAUSTIN1950
Customer Service
Recommend Dealer
No
Employees Worked With
Mercedes Taft
Report | Print
May 11, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience.

May 11, 2022

Outstanding during the frustrations of COVID and all of the insanity associated with the Bronco 6th Generation adventure. So pleased t/ and lucky to be working with Heiser, Bronco Dave in sales and Merced More

by VandK_SLounge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vajgrt, Mercedes Taft
Report | Print
May 12, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 10, 2022

Pulled in a few minutes early and the service manager took care of me immediately. She was very pleasant and a pleasure to visit with while taking care of the paperwork. The recall was taken care of in t More

by PIKECTY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team, Mercedes Taft
Report | Print
May 11, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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