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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,698 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,698 reviews

June 29, 2022

The vibe is kinda weird and theirs a lot of micro aggression being displayed at the work place. Customer service is horrible they don’t accommodate you and don’t show hospitality More

by WOSEDOMANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zak Krushas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alana , Service Team, Mercedes Taft
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Jun 30, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience.

June 29, 2022

I think the service was really terrible they told me it would take 2 hours and it took the entire day I dropped my truck off before 9:00 in the morning it wasn't ready until almost 5:00 so I told him I'd p More

by SHYMARKEL
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Team
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Jun 30, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, hank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience.

June 27, 2022

Hutch (sales) was very easy to work with, explained the process well, no pressure on us. Kristina provided a great explanation of the financing process. More

by Pru
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristina Beck
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Jun 28, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Hutch was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

June 25, 2022

Kept my car over night for a air bag recall and I had an appointment More

by Intwowin49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Vicari Jr.
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 28, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, thank you for your valuable feedback! We sincerely apologize. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

June 15, 2022

No professionalism should’ve acknowledged errors of mechanics & fixed vehicle using warranty & write off balance More

by BRENNAN RICHMOND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team, Mercedes Taft
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Jun 21, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. We are sorry that we apparently fell short during your last visit. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience

June 13, 2022

Excellent service with a wonderful attitude and a welcome feeling!will continue to do business with Heiser Lincoln, Ford! More

by MWLKPHILM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
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Jun 21, 2022 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

June 09, 2022

The tires were not filled up during the rotation. The tire pressure light was on. More

by hciskeschmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Jun 09, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and time to complete this survey. I do want to apologize that we were unable to meet your expectations. It is always our goal to go above and beyond for our customers to assure they know they are our highest priority. We would love your feedback on what we could have done better throughout your visit at Heiser. Please feel free to contact our Service Manager Lana Finch by phone at 262-808-2735 or by email at Alayna.finch@heiser.com

June 06, 2022

Bronco Dave was excellent with my wife and I. He was extremely helpful and patient. More

by TTSKI7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Vajgrt, Kristina Beck
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Jun 06, 2022 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Dave was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

June 01, 2022

I can't even express my gratitude to Kristina Beck (finance) and Brandi Winfrey (sales). These two are a power force in making it happen for you no matter your situation. Kristina with her diligence More

by erickadavis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandi Winfrey, Kristina Beck
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Jun 06, 2022 -

Heiser Ford Lincoln responded

Ericka, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 01, 2022

Always good and fast customer service. I always enjoy free refreshments while waiting. Will be bk. More

by SHANTEDANTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Quick
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2022 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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