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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,696 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,696 reviews

March 31, 2023

Service was preformed to my satisfaction, but it did take a long time to be diagnosed and installed. More

by andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Apr 03, 2023 -

Heiser Ford Lincoln responded

Andy, We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. I have sent your feedback to the General Manager in an effort to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

March 30, 2023

I would recommend this dealership, absolutely! Our salesperson was very Professional. Great! Home delivery, fantastic! More

by marylouweber21
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Erik Saldana, Joe Hosler
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Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 30, 2023

Very accommodating, comfortable waiting area. Lincoln service rep was extremely nice and explained everything and kept me updated throughout my appointment. More

by SINDA4LUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I believe it was Briana in Service Dept.
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Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 27, 2023

I was very impressed with my sales person, beautiful lady. She was very knowledgeable. Great. More

by JBUCHANAN628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lana Finch
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Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 25, 2023

They kept my car all day and failed to resolve the problem with my heat. More

by CHAZW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. We are sorry that we apparently fell short during your last visit. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience.

March 24, 2023

Brianna is an excellent addition to the service dept. I have had mostly great experiences with Heiser. They have been responsive to my concerns and it's the only place I have my car serviced. More

by DoneceThomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Meyer 5 stars, Service Team, Lana Finch
Report | Print
Apr 03, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 23, 2023

Great service and friendly caring staff they make you feel welcomed and comfortable and my wife and I really appreciated it More

by Vincent38
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 23, 2023

Not very helpful . I have a warranty but was told was rear main . But warranty won't cover it because they didn't physically remove the tranny to see it. If it is not th More

by WILKENMARK8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Quick
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristina Beck, Samantha Calmes, Service Team, Blain Boudreau, Mercedes Taft, Kenneth Miller, Joe Hosler, Lana Finch
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Mar 29, 2023 -

Heiser Ford Lincoln responded

WILKENMARK8, thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Lana Finch by phone at 414-247-8850 or by email at Alayna.finch@heiser.com so we can better understand what happened during your experience. Thank you.

March 15, 2023

Check engine light, turned to a month of no fixes. To now it had to be taken to another shop. I wish I had quicker updates on the issue and quick turnaround on the true issue with the car. I felt like More

by Hayden.klink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
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Mar 15, 2023 -

Heiser Ford Lincoln responded

Dear Valued Customer, I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

March 14, 2023

Handled my flat tire issue in a timely, efficient manner. All staff polite & friendly, checking to make sure my needs were being met. More

by NEUKAT1
Recommend Dealer
Yes
Employees Worked With
Rochelle. Miranda., Service Team
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Mar 15, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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