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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,696 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,696 reviews

May 10, 2023

Outstanding customer service in all departments, sales, service shop, parts department, vehicle check in service folks More

by Robert Wiese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Blain Boudreau, Kenneth Miller
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May 11, 2023 -

Heiser Ford Lincoln responded

Robert, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 10, 2023

I brought my car in with a specific issue that has yet to be resolved. I am disappointed that I need to bring it up for a third time with the same issue. Hopefully, tomorrow, the issue is finally resolved, i More

by jessejdoiron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unsure of Name
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May 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

May 05, 2023

Friendly service. Good attention to detail. An attractive showroom. Good inventory of vehicles. An excellent website. More

by ZACHOWGW
Purchase Time
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 04, 2023

Hi hi 5 Top notch service every time. This is one of the most annoying surveys I've ever done. More

by JANETWERNER@ROCKETMAIL.COM
Recommend Dealer
Yes
Employees Worked With
Israel Ramirez, Israel Ramirez
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May 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 28, 2023

Wanted to send out a big THANK YOU to Charlie for helping us out with the purchase of our Ford Edge. He as well as others like Blain got us through some challenges with the vehicle. All is well now, and More

by rnowak28
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Przislicki, Blain Boudreau, Israel Ramirez, Blain Boudreau, Charlie Przislicki, Israel Ramirez
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May 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Charlie was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

April 26, 2023

Needed oil change and tire rotation. Only drawback was waiting for 3 weeks to get in. Waited for service and was done in 1 hour. More

by Mary G
Recommend Dealer
Yes
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May 11, 2023 -

Heiser Ford Lincoln responded

Mary, Thank you for your valuable feedback! We sincerely apologize for your wait. Your feedback has been sent to the appropriate management in an effort to better our business and employees. We greatly appreciate your business and look forward to seeing you again in the future. Thanks and have a great day!

April 25, 2023

Excellent communication and service Alex made the buying process very smooth and easy. Tom in the parts dept was also excellent. More

by TIMOTHYSCHMIDT46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex and Tom, Samantha Calmes, Service Team, Blain Boudreau, Ben Jarvis, Kenneth Miller, Maureen Calmes, Israel Ramirez
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May 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 17, 2023

Very good to work with accommodating to our needs very clean and Erik was out standing to come in on his day off to assist us in our needs More

by Kim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blain Boudreau, Erik Saldana
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Apr 17, 2023 -

Heiser Ford Lincoln responded

Kim, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you’ve enjoyed your experience with Eric and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 14, 2023

I have been a customer of Heiser Ford, for over 20 years! ! Great People, Great service!! More

by pegann61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Krushas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristina Beck
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Apr 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 12, 2023

Not very happy with my last service at Heiser. Communication and lack of quality of workmanship are big negatives with my experience. More

by SCHWEITZJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
Report | Print
Apr 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

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