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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,696 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,696 reviews

June 12, 2023

I've always had a positive experience at this dealership. Everyone is usually very friendly and professional. I always recommend them to family and friends whether they are looking for a vehicle or are just More

by cust/iris2477
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Jun 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 11, 2023

Service center handled recall repair quickly. They were not given 5 stars because they have not gotten back to me regarding other suggested repairs. More

by lena.stcyr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Jun 20, 2023 -

Heiser Ford Lincoln responded

Lena, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager Lana Finch in an effort to better our business and employees.

June 07, 2023

Forgot name but service person was excellent(he’s a newi employee of three weeks). He was “on top of my service order and kept me informed” More

by P.S.GEIGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember but may have been Israel so 5 stRs
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Jun 19, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

June 01, 2023

They had my car for a over a week and I had to keep calling in, no communication. Didn’t listen to any questions I had. More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
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Jun 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com so we can better understand what happened during your experience.

June 01, 2023

Good use of service affiliates and found an earlier appointment so that I can have my car back sooner. More

by rabercrombie.es
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Jun 06, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

Jun 06, 2023 -

rabercrombie.es responded

Thank you for being flexible and quick with solving my needs.

May 30, 2023

Had wonderful service there when I bought my new car. I highly recommend working with Charlie More

by sfmane23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charlie Przislicki
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May 31, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Charlie and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 29, 2023

Great communication from the start. Showroom is very nice. Although the customer's desk chair was uncomfortable. More

by farnsworthj84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla
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May 31, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Your feedback has been sent to the appropriate management in an effort to better our business. We greatly appreciate your business and are happy that you are overall satisfied. We look forward to seeing you again in the future. Thanks and have a great day!

May 26, 2023

Had great service. Josh our salesman was great! The whole team did a great job! More

by MORGAN.DISCHLER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh
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May 31, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Josh and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 15, 2023

Easy and Efficient Online experience was good and a sales person that followed up Online experience was very good and a sales person that followed up More

by BKRIMPELBEIN@HNI.COM
Recommend Dealer
Yes
Employees Worked With
John Hutchinson
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May 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear John was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

May 11, 2023

Did not return calls. Misled me about when they would be finished diagnosing my car. Quoted prices were double other mechanics. More

by bendubke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team
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May 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Blain Boudreau by phone at 414-577-1653 or by email at blain.boudreau@heiser.com so we can better understand what happened during your experience.

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