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Heiser Ford Lincoln
Glendale, WI
1,696 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,696 reviews
June 28, 2023
The service department communication, and the lack of knowledgeable employees is a problem for this service department. Your service department had my truck for over five weeks, I had to beg for alm knowledgeable employees is a problem for this service department. Your service department had my truck for over five weeks, I had to beg for almost two weeks for a loner. Then the best for last. My truck was completely repaired on a Friday. No one called me. On the following Tuesday, just because I was in the area, I stop in to get an update on my truck. And to my surprise my truck was ready for pickup four days earlier. Lastly, the grass shield was not attached because no replacement part was in your parts department. How could that be, because you had my truck for over five weeks. Why wasn't this part ordered at the same time my transmission was ordered. I will not return for any service. This department is a mess. More
by jdomjen5646
Verified CustomerEmployees Worked With
Israel Ramirez
June 25, 2023
Every since the work was done on my car. the battery has been acting up. I never had problems with my car before now because I don’t drive it much at all. There’s less than 38,000 miles on i the battery has been acting up. I never had problems with my car before now because I don’t drive it much at all. There’s less than 38,000 miles on it and it is a 2017 Ford Flex. I need to have this looked into. There has never been a problem until I brought the car in for a recall repair. More
by PAULINCRUMP
Employees Worked With
I do not remember the names of those that worked on the car
June 24, 2023
Most of the time things are fine, just sometimes, there is a problem with them keeping the customer informed about what’s going on with their vehicle service work. is a problem with them keeping the customer informed about what’s going on with their vehicle service work. More
by SMCGHEE0
Employees Worked With
Miranda - service Dept. Terrible , Israel Ramirez
June 23, 2023
Great at the selling portion, bad at servicing after the sale. I had to keep on them about an A/C failure shortly after purchase in order to try and get it resolved. As of this writing and 6 weeks after pur sale. I had to keep on them about an A/C failure shortly after purchase in order to try and get it resolved. As of this writing and 6 weeks after purchase the issue is still not resolved. More
by AndyGator
Employees Worked With
Alex has been the only helpful person and he has been transparent and helpful. I appreciate his help. , Charlie Przislicki
June 15, 2023
A great place for all your car and service needs in the greater Milwaukee area. greater Milwaukee area. More
by ISTH2005MUS
