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Heiser Ford Lincoln

Glendale, WI

4.1
1,696 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,696 reviews

July 17, 2023

They called immediately upon receiving my car request. Started looking for the car and was successful!! Everyone has very pleasant. Would definitely recommend. More

by CKOLB
Recommend Dealer
Yes
Employees Worked With
Charlie Przislicki
Jul 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 14, 2023

They said they'd call and tell me what was wrong never did I had to call late. Then they we're supposed to send a car and I called at 4:45 pm and they told me everyone had left it would be first thing in More

by P.KASZUBA
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

July 12, 2023

Everything was top notch! Everything was top notch! Everything was top notch! Everything was top notch! More

by peter74
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 12, 2023

Alex and Israel in the service area are fantastic advisors. A credit to Heaser Ford More

by A Happy Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak, Service Team, Israel Ramirez
Jul 17, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 06, 2023

There were some lengthy struggles with select personnel that have since departed. Eventually the Director of Operations (Maureen Calmes) made efforts to resolve my matter and provide peace of mind for me. More

by Craig Greene
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Maureen Calmes, Israel Ramirez
Jul 07, 2023 -

Heiser Ford Lincoln responded

Craig, We apologize for the inconvenience you experienced during your appointment. It is always our goal to exceed the customers’ expectations. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

July 06, 2023

Switched to Heiser from another dealership in the area. Service managers are courteous and work was performed promptly. More

by HANDERSON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex, Service Team
Jul 07, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

July 05, 2023

Positive, informative, considerate, accommodating. Josh did an e celebration job taking care of all my questions and needs. More

by KELLY.RYBA
Recommend Dealer
Yes
Employees Worked With
Josh
Jul 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 03, 2023

Josh was very helpful and got me into the truck i wanted for a very fair price More

by PATKELLY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
Jul 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with Josh and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 02, 2023

My purchase of my vehicle at Heiser went great. They delivered my truck also. Great sales team. More

by farnsworthj84
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blain Boudreau
Jul 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

July 01, 2023

After reaching out to the dealership numerous times to see if the car was back from a safety inspection and told I needed to wait until it was back, I didn’t even get a chance to look at that particular v More

by Mike
Purchase Time
Recommend Dealer
No
Employees Worked With
Samantha Oberlin
Jul 05, 2023 -

Heiser Ford Lincoln responded

Mike, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com so we can better understand what happened during your experience.

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