Heiser Ford Lincoln

I have always received timely service when I needed it. The service department estimated when requested. The service department estimated when requested. More

My husband and I unexpectedly needed to purchase a new vehicle. We visited multiple dealers but ultimately decided to purchase at this dealer because of our salesman Hutch. He was trustworthy and reliable vehicle. We visited multiple dealers but ultimately decided to purchase at this dealer because of our salesman Hutch. He was trustworthy and reliable and did not pressure us or try to put us in cars out of our price range. More

The staff were very friendly and helpful, making the process smooth and quick, had a great experience! process smooth and quick, had a great experience! More

Alex was awesome the whole recall experience he made it very easy for me. Thanks again very easy for me. Thanks again More

Heiser made some mistakes that day with my car. The wrong size tires were installed. Luckily the realized it and fixed the mistake. The people at the service desk helped me me with delays by giving The wrong size tires were installed. Luckily the realized it and fixed the mistake. The people at the service desk helped me me with delays by giving me a car to drive to my doctors appointment. I was very happy with how it was handled. Thank you for great service. More

Everyone was very polite and very helpful. I felt comfortable and was pleased to be there. I felt comfortable and was pleased to be there. More

Dropped my car off 6/20/2023 for transmission recall. Got it back 7/19/23. Kudos go to Mike in service for keeping me up to date, and the end result is great. But I spent almost 2 weeks before mike found Got it back 7/19/23. Kudos go to Mike in service for keeping me up to date, and the end result is great. But I spent almost 2 weeks before mike found a loaner for me. Til then I felt Heiser had abandoned me on the side of the road. Mike and repair team get 5, Heiser cares about me 0. More

I was suppose to get a detail. .they did a horrible job wouldn't recommend .they did a horrible job wouldn't recommend More

The sales department is great made me a fair offer in my truck and we were able to work out a deal that worked for both of us. Paperwork was smooth the only bump was waiting to get the rest of the pay out f truck and we were able to work out a deal that worked for both of us. Paperwork was smooth the only bump was waiting to get the rest of the pay out for my truck and the taxes since I am in michigan they were going to mail me checks but after waiting for 2 weeks I did not see anything and called them and after about 20 minutes on the phone they finally wired me the money. Not sure why we couldn't start with the wiring money instead of mailing checks but who knows. The only thing with the vehicle was after driving 5 hours home i discovered the horn was broken but it should be covered under ford's warranty. If you are looking for a good salesman see Hutch. More

It's ok. The problem I have that it's not structured for handicap/ disabled. I have to stand while at counter when I come to service center and I always get The problem I have that it's not structured for handicap/ disabled. I have to stand while at counter when I come to service center and I always get a loaner and they give me a hard time about getting one. More