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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,696 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,696 reviews

August 08, 2023

Great people to work with , kudos to JT and Charlie in the sales office and Kreyshia in finance More

by johns26
Recommend Dealer
Yes
Employees Worked With
Charlie Przislicki
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Aug 10, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 06, 2023

Great place. Wonderful people who really help and answer questions that are asked for me. More

by MAWEBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Aug 07, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 05, 2023

I don’t think the sales team really care about customers or the vehicles they sell. In my opinion, we’re all just another number. Unexpected charges (replacement key $821???? Listed on final sales contract) More

by LATASHAHINTON86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Gigl
2.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Krushas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kenneth Miller
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Aug 07, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

August 04, 2023

Service seemed to slip with a lot with of the familiar faces gone but it now seems it has gotten better based on ny last visit More

by DAVE.PATEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth Miller
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Aug 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 04, 2023

Wonderful service, comfortable and clean waiting area, friendly and efficient shuttle and thorough explanation of work performed and cost breakdown. Always affordable and convenient with quick turnaround More

by JLAUREN.POLANSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Kenneth Miller
Report | Print
Aug 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 03, 2023

I ( Veterans Services) had a 1:30 appointment on 7/11/23 in the service department for oil change,tire rotation,and a wash. I waited on sight for 3 hrs. Finally I went to check on it to see what was taking More

by dame22180
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure who performed service
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Aug 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

August 02, 2023

The Service Manager stepped in right when I really needed help resolving a warranty issue. More

by Lincoln fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez, Service Team
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Aug 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 02, 2023

Very friendly and easy to communicate with while trying to diagnose auto issues and solutions. More

by PDORSEY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Aug 04, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 01, 2023

No one know what they are doing. No call backs I had to keep calling. They didn't explain what the bill was. They didn't even have a pen to sign the work order. More

by ALBER81.LUMANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Team, Charlie Przislicki
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Aug 01, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com so we can better understand what happened during your experience.

July 31, 2023

Purchased a 2023 Ranger XLT from Heiser in April, the Heiser team goes above and beyond for their customers. They were very friendly and helpful to answer any questions. 10/10 service More

by urbanchekoliver
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex
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Aug 01, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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