Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,696 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
Contact Dealership

1700 W Silver Spring Dr

Glendale, WI

53209

Directions

By Type

Showing 1,696 reviews

August 30, 2023

The service department goes above and beyond with both their quality of work and their communication. Thanks More

by RJF1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Casey Bobinger
Report | Print
Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 29, 2023

Hutch did an amazing job! He was friendly, helpful and knowledgeable. The entire team went above and beyond to make the buying experience a pleasant one. More

by jays
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and congratulations on your new vehicle! We are so pleased to hear Hutch was able to go above and beyond to assure you had a positive car buying experience! We look forward to working with you again in the future!

August 29, 2023

Communication needs to be better As the customer I"m akways reaching out for updates More

by SWIL242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Report | Print
Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees

August 28, 2023

You did a great job. The staff was courteous and polite. The wait was not too long. More

by BAMJORAN48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
Report | Print
Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit

August 28, 2023

I love the service that received from Heiser Ford my truck runs great I’m going to be a customer for life.😎 More

by fkincaid 7 @ yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
Report | Print
Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit

August 27, 2023

David and the team are awesome! My Mobile Service Appointment went perfect. I’ll have them come out for our other vehicles. Great Job! More

by JEFFERY.ISACSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Randazzo, Brooke Spannbauer
Report | Print
Aug 28, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 26, 2023

Have bought all my Fords at Heiser. I have always been satisfied with all services. Thank you. More

by nanrichards23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Robinson
Report | Print
Aug 28, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 25, 2023

I can't thank Nick enough! ! I replaced a smashed rear window using a mobile glass service center. After they installed the new window, I could no longer open the tailgate. When More

by lynn.f.hutchinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NIck Knueth (worked on my vehicle, solved the problem), Service Team
Report | Print
Aug 25, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 23, 2023

Staff is always professional and they are always willing to go the extra mile. Shuttle service is a nice feature. More

by K Lance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know names of people I worked with
Report | Print
Aug 23, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 23, 2023

Salesman Charlie was really good. Tried to take care of me. Just got no cooperation from Tim other management and I'm still waiting now over a month to have worked. It was supposed to More

by jnewman27
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Przislicki, Timothy Robinson
Report | Print
Aug 23, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Director of Fixed Operations Jeff Isacson by phone at 414-247-8982 or by email at jeffery.isacson@heiser.com so we can better understand what happened during your experience.

Aug 23, 2023 -

jnewman27 responded

The time of sale I asked you have the hood repaired and battery placed. Tim said we can't do anything. We don't have any money for it. I said okay fine then a return my down payment and I'll move on. This is after about a week of trying to get things done. I then got an immediately response that you would take care of these things. Well my hood is still not repaired. They didn't give me a new battery. They gave me an old used battery but that I can live with that. They never ordered the engine which I asked them to do. I thought that's just normal. I'm waiting. I have to have the the keyless entry. Fix because I did not get the code when I bought the car. I'm also waiting for a manual since there was none with the car and I think if you look at it it's over a month now since I got the car. I think I got it the end of August. Excuse me the end of July and is now getting into the end of August. I have talked to Charlie about when I could get the hood in that done. He said that your company is looking into it. They think maybe it would fall under a warranty with Ford but it's not been a week and a half again and I have not heard from you. I just find this unacceptable. I know I only bought a used car but again this just is not the service I expected and certainly if I would have had the service the first time I would have not come back to your dealership. I'm not trying to be difficult. I just want the work done and sitting here and not getting that information. I find distressing thank you for your feedback

1
...
42
43
44
...
170