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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,696 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,696 reviews

September 03, 2023

I'm very confused why Heiser techs didn't find the clutch codes when they installed a new transmission control unit, and only now find I need a new clutch as well. Shouldn't that code have appeared ri More

by NJPROCTOR53
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
3.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime please call our Service Manager David Lopez-Cepero by phone at 414-247-8850 or by email at David.Lopez@heiser.com so we can better understand what happened during your experience.

Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime please call our Service Manager David Lopez-Cepero by phone at 414-247-8850 or by email at David.Lopez@heiser.com so we can better understand what happened during your experience.

September 01, 2023

Great service, timely appointments, great people, will definitely be back for service and new vehicles More

by TAZALLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 01, 2023

From the welcome to the pickup, I was wowed! Super friendly staff, set the correct expectation for the work I had done, and communication was top notch. More

by Justin H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 01, 2023

The oil change was fine but I was not given the inspection checklist, which was previoulsy attached to the receipt. More

by MEVERDEEN1
Recommend Dealer
Yes
Employees Worked With
Service Team
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Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

September 01, 2023

Everybody was very friendly and a tentative to work, my knees where my car was fixed the same day More

by joe.vicari1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Michael Randazzo
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Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 01, 2023

Alex and the mechanics are the best. Easy scheduling, quick service, free car washes too. More

by MARSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Nowalk, Service Team, Edward "Ned" Kelly
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Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 31, 2023

Excellent service. Service writer Alex took really great care of me by keeping me informed of my car’s service every step of the way and even arranged for a loaner whil More

by Bruce.repp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 31, 2023

Heiser completed the recall on the rear camera of my Lincoln, and replaced the front camera also. The view in both are excellent. I was given a loaner during the repair that I was impressed with. More

by RDTR33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Spannbauer
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Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 30, 2023

Always good and friendly services. Staff is very pleasant and knowledgeable. Easy to get what I need done. More

by CKCRHIA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

August 30, 2023

The transmission problem has been fixed. Courtesy rides were very helpful for 10 mile trip to and from my house. More

by JIMVANGEMERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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