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Heiser Ford Lincoln

Glendale, WI

Overview
Employees
Reviews
Vehicles
4.1
1,696 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,696 reviews

September 08, 2023

At this location it seems to have good team work, and everyone made my husband and i feel very welcome, our key starter was not able to get fixed by service people but we still left with knowing they are More

by marilynvelazquez235
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zak Krushas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Timothy Robinson
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Sep 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 08, 2023

I absolutely love this dealership, always looking out for me and giving me the best info when purchasing a car and servicing my vehicles. I have purchased two cars and would purchase another one. More

by BWELLS2U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brooke Spannbauer
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Sep 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 08, 2023

Good job quick diagnosis but a long wait list to be serviced. I liked that they helped get me a tow company. More

by rkostuck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Randazzo
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Sep 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 08, 2023

We had issues with the service, or lack there of, for our Ford Edge. Contacted dealership with the issues over a week ago and still not have heard back from the service department. More

by Wood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the names of who we interfaces with or who did the service
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Sep 15, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Jessica Phillips by phone at 414-357-2100 or by email at jphillips@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

September 08, 2023

Everyone here at the dealership was incredibly friendly, helpful, and courteous. The entire experience was positive. More

by jakesteffes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Villa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kenneth Miller, Casey Bobinger, Michael Randazzo, Brooke Spannbauer
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Sep 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 07, 2023

Service department is outstanding and always puts the customer first. They listen to your issues with your car. They’ll let you know what’s wrong with your vehicle before they get the ok to work on it. More

by SCOUTMAN38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hutch , Michael Randazzo
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Sep 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 06, 2023

Online communication and process for cash purchase of mustang was slow and delivery was late More

by st.paulsgirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Charlie Przislicki, Timothy Robinson
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Sep 11, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Ned Kelly by phone at 414-577-1653 or by email at edward.kelly@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

September 06, 2023

Excellent friendly And efficient . Honored pricing and offered me cold water on a ver hot day! More

by TE.ROOZEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team
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Sep 06, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 05, 2023

I’m still waiting on a manager of service manager to call me ASAP!!!!!Received billl about a loaner after i came to get car and problem I brought in wasn’t fixed!! Yet they want to charge me because they had More

by T.BOLDEN82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
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Sep 05, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, You are not being charged for the loaner, You are however being charged for the mileage you put on the loaner over and above the mileage agreement you signed. Please give our Operation Director Maureen Calmes a call by phone at 414-247-8981 or by email at mcalmes@heiser.com to further discuss any discrepancies you feel there maybe.

Sep 05, 2023 -

T.BOLDEN82 responded

Alex said a manager would be calling!!!! I came there several times! It’s ALWAYS an issue every time I bring a car for service! There is always discrepancies. And no one is Accountable!

September 04, 2023

Left with the truck i was looking for Looked numerous dealerships and purchased the truck i wanted from you guys More

by Deann
Recommend Dealer
Yes
Employees Worked With
I think it was cj
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Sep 04, 2023 -

Deann responded

Great job

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