Heiser Ford Lincoln | Page 41

Buying a vehicle there was a pleasant experience and I would recommend it to others would recommend it to others More

This is what I sent to my salesperson after taking possession of my new Mustang. I sent it on Oct. 31st and have not gotten any response (today is Nov. 10) Hutch, it took my technology wise son almo possession of my new Mustang. I sent it on Oct. 31st and have not gotten any response (today is Nov. 10) Hutch, it took my technology wise son almost an hour to figure out how to sync my garage door opener to the Mustang. I tried following the directions in the owner's manual and gave up after many, many tries. Sorry that your friend did not come through to help me. I am still disappointed that Heiser did not offer any perks such as oil changes or service coupons to me when buying the car. I've gotten such perks when buying vehicles for my wife (not Ford products). I am also left wondering why I would receive an email from Ford ( I sent you a copy of the offer) telling me there was a price drop down to $33,000 for the vehicle you had on your lot and then one of your managers calling to tell me that the email must have been a mistake and that you could never sell the car to me for that advertised price. Of course, I was also disappointed that TJ (?), the fellow who instructed me on the intricacies of operating my new car, was unable to show me how to program the stations on my radio and how to set up and use the GPS system on my new car which necessitated my return to your dealership on the weekend to learn how to operate those accessories. I was also perturbed about your response as to the discrepancy of the mileage on the car. On the purchase contract you sent me on Saturday, October 14, you indicated a mileage on the vehicle of 4 miles, yet when I picked up the car, it had 89 miles on it. Your explanation that the car was used as a demonstrator was hard for me to swallow and left a sour taste in my mouth. The contract I signed gave the Heiser promise that I could return the car within 3 days or 150 miles if I was displeased. I left the showroom with 89 miles on the odometer: 25 miles to home and 25 miles to return to Heiser would leave me with 9 miles to determine my satisfaction with the vehicle. How unrealistic! That's some kind of great sales point. In spite of all the above concerns, the purchase was consummated. I guess I am just not a savvy automobile buyer. I have also sent this email to Brian Crandell as he asked me to make comments on my purchase experience. Have a good life, Hutch. Kenn Belter More

I was very pleased with the service. It was done in a very professional manner. Everything was done by the time promised. It was done in a very professional manner. Everything was done by the time promised. More

Excellent service department. They know how to diagnose a problem and fix it right the first time. Service writers are also excellent. They take the time to listen to my concerns, They know how to diagnose a problem and fix it right the first time. Service writers are also excellent. They take the time to listen to my concerns, especially Alex and get my vehicle in for the work to be performed. More

Two great service guys! They go above and beyond. They helped me with paint chips when getting oil change They go above and beyond. They helped me with paint chips when getting oil change More

I was able to use their mobile service and it was awesome to not have to drop and pick up to not have to drop and pick up More

It’s a good dealership that provides good services, no complaints here. Keep up the good work! complaints here. Keep up the good work! More

The service was good and the people were very nice. Will use pickup service again Will use pickup service again More

Could’ve been better information on the purchase a lot of this were not disclosed may have to return vehicle this were not disclosed may have to return vehicle More

Previous experiences were not favorable. It the closest to me. That’s the only reason I utilize it. It the closest to me. That’s the only reason I utilize it. More