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Heiser Ford Lincoln

Glendale, WI

4.2
1,789 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you'...
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1700 W Silver Spring Dr

Glendale, WI

53209

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Showing 1,789 reviews

November 10, 2023

Buying a vehicle there was a pleasant experience and I would recommend it to others More

by willk10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
4.0
This rating includes all reviews, with more weight given to recent reviews.
“Hutch” Hutchinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zak Krushas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2023 -

Heiser Ford Lincoln responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Heiser Ford Lincoln! Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

November 10, 2023

This is what I sent to my salesperson after taking possession of my new Mustang. I sent it on Oct. 31st and have not gotten any response (today is Nov. 10) Hutch, it took my technology wise son almo More

by belterkl
Purchase Time
Recommend Dealer
No
Employees Worked With
“Hutch” Hutchinson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jhyaire Tatum
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kreyshia White
Nov 13, 2023 -

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brian Crandall - General Manager bcrandall@heiser.com

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November 09, 2023

I was very pleased with the service. It was done in a very professional manner. Everything was done by the time promised. More

by ALICEJANEJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Joseph Vicari Jr., Edward "Ned" Kelly, Casey Bobinger, Kreyshia White
Nov 10, 2023 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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November 08, 2023

Excellent service department. They know how to diagnose a problem and fix it right the first time. Service writers are also excellent. They take the time to listen to my concerns, More

by Bruce.repp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Heiser Ford Lincoln responded

Bruce, Thank you for the kind words for our service department! We look forward to sharing your compliments with Alex and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 08, 2023

Two great service guys! They go above and beyond. They helped me with paint chips when getting oil change More

by KBEHL90944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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November 07, 2023

I was able to use their mobile service and it was awesome to not have to drop and pick up More

by MJAZZY29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Nov 07, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit

November 06, 2023

It’s a good dealership that provides good services, no complaints here. Keep up the good work! More

by Richard.clark3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Heiser Ford Lincoln responded

Richard, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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November 06, 2023

The service was good and the people were very nice. Will use pickup service again More

by STACY3616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kenneth Miller, Casey Bobinger, Michael Randazzo, Marco Villa
Nov 06, 2023 -

Heiser Ford Lincoln responded

Stacy, Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 05, 2023

Could’ve been better information on the purchase a lot of this were not disclosed may have to return vehicle More

by darrellwoodson69
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kreyshia White, Timothy Robinson, Lashanti Scott
Nov 05, 2023 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Darrell, please let us know. Today’s your Day Brian Crandall - General Manager bcrandall@heiser.com

November 03, 2023

Previous experiences were not favorable. It the closest to me. That’s the only reason I utilize it. More

by ASHABLUE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward "Ned" Kelly
Nov 06, 2023 -

Heiser Ford Lincoln responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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